Gestionnaire des Sinistres Internationaux H/F Wakam

About the Team
Join Wakam's Claims Squad - International. The team manages claims for programs operated under Freedom of Services across Europe, in partnership with BPOs (claims management delegates). Our mission: ensure rigorous, compliant, and customer-focused claims handling, while securing technical results.
The Mission
Manage a portfolio of bodily injury and property damage claims (amicable & litigation) across multiple countries, oversee and challenge key actions carried out by our BPOs, and contribute to the launch of new international partnerships.
Your Responsibilities

- Assess, reserve, and monitorthetechnical costsof international claims files.
- Analyse and applyrelevantlegal, case law, and contractual rules.
- Manage claimsamicably and through litigation(strategy, negotiation, follow-up).
- Overseecompensation of victimsand/orthird-party payers.
- Exercise recovery rights(amicable/judicial) in line with Wakam's interests.

Provide support in relation to our BPOs (delegated management):
- Validate financial actionsoutside delegated authority (reserves, settlement offers/agreements).
- Monitor compliancewith delegatedprocessesandhandling instructions; escalate deviations and follow up on action plans

Who You Are

- Professional English (mandatory)required; another European language is a plus.
- Solid experience ininternational claims management(bodily injury and/or property damage), in an insurance company, brokerage, or BPO.
- Strong command oflitigation,technical reserves, andrecovery actions.
- Culture ofcontrolandcompliance, focus ontechnical resultsandservice quality.
- Stronganalyticalskills,rigour,autonomy, excellentnegotiationandcommunicationabilities.
- Enjoycross-functional collaboration(BPOs, Legal, Compliance, Audit, Finance, Partner Network).

AI
At Wakam, AI and automation are part of everyday work. We're looking for curious and open-minded profiles, ready to use these tools to:
- Streamlineworkflows,
- Automaterepetitive tasks,
- Enrichanalysis and decision-making.

You don't need to be an expert: adaptability and willingness to learn come first. We'll support your upskilling to build the transparent and impactful insurance of tomorrow.
Why Join Wakam?

- Permanent contractwithin a fast-growingEuropean insurtech.
- Internationalscope with direct impact ontechnical performance.
- Cross-functionalexposure (BPOs, Partner Audit, Legal/Compliance, Finance).
- Demanding & supportiveenvironment,ownershipculture andcontinuous improvement.
- Modern tools, evolvingdata/AIapproaches andprocesses.
- Full remote possible anywhere in France only.

Hiring Process
- Interviewwith ourTalent Acquisition Partner
- Interview with the International Claims Manager
- Interviewwith ourPeople Partner

Ready to shape the future of insurance with us? Apply now!