Renault Trucks - Director Quality Mgt Syst. & Customer Voice H/F Volvo Group

Why join us?

You want to play an active role in Renault-Trucks transformation journey and contribute to our strategic priorities 2025/2030 ?
We are looking for a seasoned leader, able to work with Renault-Trucks management Team, who combines strategic vision with operational rigor, inspires teams over the long term, and creates a direct impact on Renault-Trucks' transformation for the benefit of its customers.

Your mission

As Director Quality Management System & Customer Voice,

- You shape Quality & Customer Experience at Renault Trucks, at a moment of deep transformation for the company and the industry, and contribute making a tangible, measurable difference on business performance, reputation, and customer loyalty
- You embed a process-driven and customer-centric culture across the organization, uniting our teams around operational excellence and customer satisfaction.
- You strengthen a collective discipline in process execution E2E for the sake of a better performance, reputation, and customer loyalty
- You support turning customer voice and dealer feedback into powerful drivers of progress.

- You hold Renault-Trucks' voice, influencing Volvo group's roadmap on Process & Customer Experience.

Key responsibilities

- Contribute defining Renault-Trucks' Quality and Customer Satisfaction strategy, along with its objectives.
- Ensure compliance and efficiency of the Quality & Environmental Management Systems (Q&EMS).
- Oversee internal and external audits plan (ISO 9001 & 14001) and manage relations with certification bodies.
- Lead Management Reviews and anticipate mid-term Q&EMS evolutions.
- Ensure processes are documented, deployed, and controlled end-to-end, with customer satisfaction as a guiding principle
- Drive a company-wide continuous improvement approach, working closely with Process Owners and operational teams across Sales Areas.
- Deploy and animate customer satisfaction measurement tools (VoC, NPS, surveys, analytics), and support Sales Areas and Markets in transforming customer feedback into concrete improvement actions.
- Lead, coach, and develop a small team, building both their skills and leadership.
- Act as an ambassador of quality and customer culture across Renault-Trucks, inspiring, mobilizing, and engaging teams in all functions.

Reporting & Collaboration

- Reports directly to the VP Customer Satisfaction, Renault Trucks.
- Works closely with the Renault Trucks Executive Committee and their teams.
- Partners with the Director of Sustainability, Renault Trucks, on environmental policy and associated objectives.

Profile We're Looking For

- A recognized leader, with the ability to engage, influence, and inspire at the highest levels of the organization.
- Proven senior-level experience (5-10+ years) in Quality management and/or Operational Excellence roles within the automotive industry or a related sector.
- Previous Customer Satisfaction / Customer Experience expertise is a strong asset.
- Deep knowledge of Quality and Environmental Management Systems (ISO 9001, ISO 14001) and their application across the full value chain.
- Demonstrated experience in cross-functional leadership and in driving continuous improvement programs.
- Strong customer orientation and results-driven mindset, able to turn customer insights into performance levers.
- Comfortable working in an international, multicultural environment.
- Fluent in French and English (both required).
- Higher education degree (Engineering, Business School, or equivalent).

For any question, please contact Laurent CHARDON.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.