Customer Success Manager Credit Manager H/F Sidetrade

As a Customer Success Manager at Sidetrade, you'll be in charge of a portfolio of our enterprise clients - driving adoption and outcomes leading to renewals, expansion, and advocacy.

With your expertise as a Credit Manager, you'll be able to support CFOs and Credit Managers of large organizations and within different industries.

What You'll Be Doing:

- Be the main point of contact between the company and a set of named enterprise accounts
- Provide insights to customers to ensure that they get the most out of the Sidetrade solution(s) they use
- Be the voice of the customer when dealing with the Product Management, Professional Services and Support teams
- Gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
- Identify upsell and cross sell opportunities and collaborate closely with the Sales team to support renewals and expansion opportunities
- Understand each customer outcomes by communicating with key stakeholders, analyze customer health metrics, run Customer satisfaction survey, support Customer Innovation Workshops

What you will bring to the role:

- 8+ years of experience as a Credit Manager in large organizations
- Ability to manage a portfolio of enterprise clients with projects running simultaneously
- Strong client facing skills
- Excellent time management skills
- Excellent presentation skills, both verbal and written communication
- Good knowledge of Receivables Management technology
- Success working in a fast-paced environment with a rapidly growing company
- Bachelor's or Master's degree in Finance, Business Administration, Economics or relevant field
- Fluent in English & French
- Open to some travel to meet with customers

At Sidetrade, we cultivate a multicultural environment that fuels innovation. With over 22 nationalities represented, we strongly value diversity, gender equality, inclusivity, and fairness. As an equal opportunity employer, we reject all forms of discrimination and harassment. Your unique contributions are celebrated, driving collective success in our inclusive workplace.

Discover more on

Agencies

Only applications from invited agencies through the Workable portal will be accepted. Unsolicited CVs sent directly to managers or HR will not incur any fees.

If you want to join an industry leader in SaaS, we are creative and smart people building the best order to cash platform on the market powered by AI(mie) and we are obsessed by bringing together the most talented team possible; with diverse experiences, backgrounds and skills to help us build something special together.

Although we're proud of our 20-year history, we're even more excited about the future! The journey is just beginning... There is a real drive on CxO agendas for AI technology and investing in the right solution to continue growing their business. Our offerings are tailored for today's global businesses. This is a vast market with untapped potential, and we intend to take the lead.

We encourage an open, flexible, collaborative & inclusive working environment. During your first 90-day you will understand what makes our Sidetraders unique, learn our solutions, engage with our Sidetraders to set you up for success.

If you want to make an impact, we'd love to hear from you!