Fr-En-De - Customer Sucess Manager SaaS Remote Position H/F GOOD RECRUITER

Join a fast-growing European SaaS company transforming the global Food & Beverage supply chain ! The solution allows food suppliers to connect seamlessly with their restaurant and retail customers through a powerful app-based ordering platform that automates sales, logistics, and customer service.
After a successful Series A, the company is scaling across Europe and strengthening its Customer Success team to ensure smooth onboarding and long-term satisfaction of its growing client base.

Your Mission :

As a Customer Success Manager / Partner Manager, you'll be responsible for ensuring customers get the maximum value from the platform - from onboarding to adoption and retention.
You'll lead project launches, coordinate integrations, and build trusted relationships that translate into long-term partnerships.

Main Responsibilities :

70 % Customer Onboarding & Project Management
- Lead onboarding sessions and training for new customers.
- Coordinate projects between clients, integration partners, and internal teams.
- Manage timelines, anticipate risks, and ensure smooth go-lives.
- Track project performance using internal tools and continuously improve processes.

30 % Account Management & Growth
- Act as the main point of contact for your customer portfolio.
- Identify upsell opportunities and support the sales team in developing existing accounts.
- Provide proactive support via phone and email ; collect feedback to enhance the product.
- Collaborate with marketing and product teams to improve the customer journey.

Team & Work Environment :
Join a dynamic, international team of passionate professionals (ex-Zalando, Groupon...) operating fully remote across Europe, with an average age of 32 y/o. You'll report directly to the Head of Customer Success and work closely with the founders - experienced entrepreneurs who value autonomy, curiosity, and impact. You'll also benefit from a personalized mentorship program, designed to help you grow into a senior Customer Success Manager.