Customer Service Representative M - F H/F AGL Group

The role supports smooth cargo operations, maintains strong client relations, and ensures compliance with relevant procedures and systems

1. Cargo Documentation & Reporting
- Prepare and submit daily reports on container status, cargo documentation, and shipment progress to management.
- Ensure timely provision of documentation to the manifest and documentation teams to facilitate lodging and cargo transfers.
- Maintain schedules and reports for empty containers, coordinating with stakeholders to ensure timely return to depots.
2. Shipment Tracking & Operations Support
- Track shipments and verify manifest numbers in ICMS and/or with shipping lines.
- Monitor vessel schedules (arrival, berthing, departure) and share updates with internal teams.
- Provide daily status updates to shipping lines on container receipts and exits at the CFS.
3. Client Service & Relationship Management
- Provide clients with timely updates on consignment status, including vessel arrival, discharge, and exit schedules.
- Guide existing and potential clients on cargo handling procedures to encourage use of the CFS.
- Follow up with clients to maintain and grow business relationships.
- Respond promptly and professionally to client queries, ensuring issues are resolved efficiently.
4. Complaint & Issue Resolution
- Record, track, and address client complaints or concerns, escalating where necessary.
- Log and address operational issues raised by internal teams.
5. Administration & Compliance
- Maintain a log of vehicles authorized to work at the facility.
- Ensure adherence to company procedures and compliance requirements in all customer service activities.
Perform any other duties as assigned by management.