Les missions du poste
We are seeking a highly experienced and proactive Onsite Delivery Manager to lead IT Infrastructure Operations for a large enterprise customer. This role requires fluency in French to effectively engage with customer stakeholders who are not conversant in English. The candidate will manage a complex on-prem infrastructure supported by an India-based delivery team and play a key role in the customer's transformation journey to AWS Cloud over the next four years.
Experience Required: 10-15 Years
Location: EVRY-COURCOURONNES (Francia). Al sur de París.
Languages: Fluent in French (written and verbal), proficient in English
Key Responsibilities:
- Act as the primary onsite interface for customer stakeholders across IT and business functions.
- Manage delivery of IT operations services including:
- Network & Storage
- Backup (Commvault)
- OS Patching
- Lead and coordinate high-priority incident resolution involving:
- Customer IT teams
- Third-party IT vendors
- Product support teams (e.g., Nutanix, Oracle, Commvault)
- Ensure effective communication in French, bridging gaps between customer stakeholders and the India-based delivery team.
- Drive SLA adherence and ensure high-quality service delivery across L1, L2, and L3 support functions.
- Demonstrate ownership and accountability for service outcomes and customer satisfaction.
- Collaborate with offshore teams to ensure alignment with Customer and ITCi processes.
- Support and contribute to the cloud transformation program, with a focus on learning and adapting to AWS-based operations.
Le profil recherché
Required Skills & Experience:
- 10-15 years of experience in IT Infrastructure Operations.
- Minimum 5 years in an onsite Delivery Manager role for IT operations projects.
- Prior experience delivering services using a Global delivery model , Managed services model with distributed teams.
- Experience leading transformation of ITOps. Good understanding of leading transformation using AIOps.
- Excellent communication and stakeholder management skills, with proven expertise in engaging, liaising with, and managing a diverse set of executive-level stakeholders (VP and above).
- Ability to articulate complex technical solutions to both technical and non-technical audiences
- Proven experience in IT service delivery within the hospitality industry.
- Proven experience managing services delivered 100% by offshore (India-based) teams.
- Strong understanding of enterprise IT infrastructure hosted on-prem.
- Fluent in French (mandatory) and proficient in English.
- Excellent problem-solving, interpersonal, and influencing skills.
- Highly proactive, with a strong sense of ownership and initiative.
- Ability to work effectively with stakeholders and vendors who do not report directly to this role.
- Exposure to AWS Cloud or other cloud platforms; ability and willingness to learn and lead in cloud transformation.
Good to Have Technical Skills:
- Zabbix (Monitoring)
- Nutanix, VMware (Virtualization)
- Wintel, Citrix (Server & Desktop Management)
- MS SQL, Oracle DB (Database Administration)
- Storage & Backup technologies including Commvault
Infos complémentaires
Ofrecemos:
- Retribución salarial acorde con la experiencia aportada.
- Plan de carrera: carrera profesional en función de la experiencia y potencial personal dentro de una compañía en continua evolución y con un sólido crecimiento.
- Plan de formación en competencias tecnológicas de acuerdo con las exigencias de los proyectos y clientes.
- Retribución flexible: retribución a la carta pudiendo elegir diferentes productos y modelar tú mismo cómo distribuirlos: seguro de salud, tickets de comida, guardería, tarjeta transporte, etc.
Inetum en images
Publiée le 27/04/2026 - Réf : REF8356D