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Onsite Delivery Manager - Europe France H/F Inetum

Espagne
CDI
Bac +3, Bac +4
Bac +5
Secteur informatique • ESN
Exp. 1 à 7 ans

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Les missions du poste

We are seeking a highly experienced and proactive Onsite Delivery Manager to lead IT Infrastructure Operations for a large enterprise customer. This role requires fluency in French to effectively engage with customer stakeholders who are not conversant in English. The candidate will manage a complex on-prem infrastructure supported by an India-based delivery team and play a key role in the customer's transformation journey to AWS Cloud over the next four years.

Experience Required: 10-15 Years

Location: EVRY-COURCOURONNES (Francia). Al sur de París.

Languages: Fluent in French (written and verbal), proficient in English

Key Responsibilities:

- Act as the primary onsite interface for customer stakeholders across IT and business functions.
- Manage delivery of IT operations services including:

- - Network & Storage
- Backup (Commvault)
- OS Patching

- Lead and coordinate high-priority incident resolution involving:

- - Customer IT teams
- Third-party IT vendors
- Product support teams (e.g., Nutanix, Oracle, Commvault)

- Ensure effective communication in French, bridging gaps between customer stakeholders and the India-based delivery team.
- Drive SLA adherence and ensure high-quality service delivery across L1, L2, and L3 support functions.
- Demonstrate ownership and accountability for service outcomes and customer satisfaction.

- Collaborate with offshore teams to ensure alignment with Customer and ITCi processes.

- Support and contribute to the cloud transformation program, with a focus on learning and adapting to AWS-based operations.

Required Skills & Experience:

- 10-15 years of experience in IT Infrastructure Operations.
- Minimum 5 years in an onsite Delivery Manager role for IT operations projects.
- Prior experience delivering services using a Global delivery model , Managed services model with distributed teams.
- Experience leading transformation of ITOps. Good understanding of leading transformation using AIOps.
- Excellent communication and stakeholder management skills, with proven expertise in engaging, liaising with, and managing a diverse set of executive-level stakeholders (VP and above).
- Ability to articulate complex technical solutions to both technical and non-technical audiences
- Proven experience in IT service delivery within the hospitality industry.
- Proven experience managing services delivered 100% by offshore (India-based) teams.
- Strong understanding of enterprise IT infrastructure hosted on-prem.
- Fluent in French (mandatory) and proficient in English.
- Excellent problem-solving, interpersonal, and influencing skills.
- Highly proactive, with a strong sense of ownership and initiative.
- Ability to work effectively with stakeholders and vendors who do not report directly to this role.
- Exposure to AWS Cloud or other cloud platforms; ability and willingness to learn and lead in cloud transformation.

Good to Have Technical Skills:

- Zabbix (Monitoring)
- Nutanix, VMware (Virtualization)
- Wintel, Citrix (Server & Desktop Management)
- MS SQL, Oracle DB (Database Administration)
- Storage & Backup technologies including Commvault

Ofrecemos:

- Retribución salarial acorde con la experiencia aportada.

- Plan de carrera: carrera profesional en función de la experiencia y potencial personal dentro de una compañía en continua evolución y con un sólido crecimiento.

- Plan de formación en competencias tecnológicas de acuerdo con las exigencias de los proyectos y clientes.

- Retribución flexible: retribución a la carta pudiendo elegir diferentes productos y modelar tú mismo cómo distribuirlos: seguro de salud, tickets de comida, guardería, tarjeta transporte, etc.