Client Success Associate H/F Swissquote
- Luxembourg
- CDI
- Télétravail occasionnel
- Bac +3, Bac +4
- Bac +5
- Banque • Assurance • Finance
Détail du poste
The Client Success Associate is responsible for:
- Guiding new and prospective clients through the onboarding process, ensuring efficient account opening, funding, and activation.
- Providing exceptional customer service by addressing client questions, building rapport, and educating them about bank services.
- Collaborating with the onboarding team and other departments to ensure a coordinated and effective process.
- Adhering to regulatory requirements (MiFID, AML) and maintaining high operational standards.
- Contributing to team targets for onboarding, funding, and activation while maintaining client satisfaction.
- Sharing client feedback and insights to support ongoing service improvements.
You have:
- Excellent communication skills with fluency in English and German; additional European languages are a plus
- Bachelor's degree or equivalent practical experience
- Experience in client servicing or onboarding, preferably in retail banking or investing
- Knowledge of investments (equities, funds) and banking products
- Familiarity with banking operations, digital trading platforms, and relevant regulations (e.g., MiFID)
- Strong customer service skills with a confident and professional demeanour
- Commercial mindset
- Exceptional attention to detail and problem-solving skills
Pas de salaire renseigné
Publiée le 23/09/2025 - Réf : SWISS_L24DlXG
Client Success Associate H/F
- Luxembourg
- CDI
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