Salesforce Administrator Digital Data & Tech - M - W H/F Lesaffre

We are seeking a skilled Salesforce Administrator to manage, optimize, and support our Salesforce platform, a critical component of our Digital, Data & Tech (D&D&Tech) ecosystem, in an international environment (80 countries, 11000 employees). Salesforce is currently live with ~400 users, with a roadmap for deployment targeting significant expansion to 1200+ users. Reporting to the Solutions Manager, you will ensure the seamless operation, configuration, and continuous improvement of Salesforce to align with our business objectives, in a context of integration between Salesforce and SAP S/4 HANA via a Data Platform. You will collaborate with cross-functional teams to enhance user adoption, streamline processes, and drive business growth through effective use of Salesforce solutions.

Key Responsibilities:

Salesforce Platform Management

- Oversee daily operations, performance, and support of the Salesforce platform, ensuring high availability, reliability, and user satisfaction.
- Manage the configuration, customization, and maintenance of Salesforce, aligning with business requirements.
- Collaborate with stakeholders (e.g., sales, marketing, customer service, IT) to gather and prioritize requirements for platform enhancements.
- Lead and support projects for Salesforce upgrades, new feature deployments, and integrations with other systems, delivering on time and within budget.
- Coordinate with third-party vendors and Salesforce consultants to support platform development, maintenance, and issue resolution.
- Provide training, documentation, and support to end-users to ensure effective adoption and utilization of Salesforce.
- Monitor platform performance metrics, identify optimization opportunities, and implement improvements.
- Ensure compliance with data security, privacy regulations (e.g., GDPR), and company policies in all Salesforce-related activities.

General Responsibilities

- Act as a liaison between business units, IT teams, and external partners to align Salesforce solutions with organizational goals.
- Drive digital transformation by leveraging Salesforce capabilities and integrating emerging technologies (e.g., AI, automation).
- Maintain comprehensive documentation for configurations, processes, and project deliverables to ensure knowledge sharing and continuity.
- Contribute to the strategic roadmap for the D&D&Tech Department, aligning Salesforce initiatives with long-term business objectives.