Labwater Services Global Product Manager F - m H/F Merck Group

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginablewith us.

Your Role:

The role of Services Product Manager (f/m) is a key position within our Business Unit. It combines a strategic component and an operational component. This position is a global role for our organization.

You will partner with the Hardware Product Managers for developing the strategy and traditional and digital service offerings for our water purification systems (Milli-Q® IQ 7000 series, Milli-Q® Large 7000 series, MyMilli-Q, etc.). The ideal candidate will have previous Product Management experience, understand the product lifecycle, and track record of achieving successful ramp-to-volume with Service products.

Your key responsibilities will include conducting market research and competitive analysis to identify customer needs, market trends and opportunities for product innovation. You will develop business cases and support the prioritization of new features and products and act as the main point of contact for advanced service product-related questions and updates. You will coordinate product launches, working with relevant teams to ensure all aspects (marketing, strategy execution, sales, training, support) are aligned.

You engage with customers, partners, and internal stakeholders to gather insights and refine product features. You will ensure that products deliver value to customers and solve real problems. You maintain a strong understanding of user personas, pain points, and user behavior. You will analyze key performance metrics to assess product performance and use data to guide decisions on product improvements and optimizations. You will provide management updates and status reports of business results.

Please send your CV in English.

The preference is to be based at the Guyancourt site (France) but applications for a major Life Science site (Molsheim, France; Darmstadt, Germany; Boston, USA) will be considered.

Who You Are:

- Engineer or Master's degree with 5 to 10 years of experience in strategic marketing or project management in the field of instrumentation, life sciences or digital products.
- Strong business acumen and previous experience in establishing a product strategy.
- Knowledge of sales and service tools (SFDC, ServiceMax, ERP, ...).
- Excellent command of the English language, both written and spoken. French language knowledge is a plus.
- Strong interpersonal skills with a sales audience and ability to analyze customer needs.
- Excellent organizational skills, autonomy, analytical and synthesis mindset, good ability to manage time, priorities, and strategic context.
- General intellectual and technical curiosity (process, mechanics, electronics, IT, chemistry, etc.).

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!