IT Technician - Openclassrooms Jobs H/F OpenClassrooms

Détail du poste

Join our team !






WORK ENVIRONMENT :
- CDI
- Based in France, offering full remote or hybrid work options, with access to OpenClassrooms' office at Cours de l'île Louviers, 75004, Paris.

CDI

Based in France, offering full remote or hybrid work options, with access to OpenClassrooms' office at Cours de l'île Louviers, 75004, Paris.

COMPANY OVERVIEW

Founded in 2013 by Pierre Dubuc and Mathieu Nebra, OpenClassrooms is a mission-driven company with the ambition of making education and career opportunities accessible to everyone.

The school offers numerous open and free-access courses, along with accredited diploma programs for in-demand professions such as tech, IT, data, pedagogy, marketing, and more-all delivered 100% online. OpenClassrooms uniquely creates and produces all its courses and educational content, relying on a distinctive model focused on practical learning through professional projects and guidance from mentors who are experts in their respective fields.

From the beginning, OpenClassrooms' mission has been centered around impact : by incorporating IT into the statutes since 2018 and subsequently obtaining B Corp certification in 2021-a recognition for companies balancing profits with social impact. OpenClassrooms is featured in the Next 40/120 ranking, but what we take the most pride in is having facilitated a renewed career trajectory for over 50,000 individuals in 2023.

Our goal : to become a leader in solutions for apprenticeships and professional retraining.

. Education that works.

WHY ARE WE HIRING

We are hiring to enhance our capacity to provide timely and effective IT support in a fully cloud-based, SaaS-heavy environment.
We're looking for an IT technician with a good service mindset and an appetite for continuous improvement.

YOUR MISSIONS :
- Provide first-level technical support to employees for hardware (Mac) and software issues (mainly Saas) through ticket - around 5-10 tickets/day
- Install, configure, and maintain computer hardware, operating systems, and applications
- Manage user accounts and permissions in various systems (e.g., Google Workspace, internal tools)
- Maintain accurate inventory records of IT assets
- Onboard new employees
- Contributing to process improvement and documentation (e.g., updating and writing internal procedures on Notion)

Note : As a remote-first company, we don't require IT support to handle physical devices (like keyboards, mice, etc.) - this is delegated to our Facilities team to streamline logistics and allow you to focus on value-added IT tasks.

YOUR FUTURE TEAM

You will report to Serge Ohl, Platform & IT manager.
You'll join a small and supportive team currently composed of a SaaS Specialist.

ABOUT YOU :
- Experience in IT support
- Knowledge about operating system ideally macOS (or Windows, with a willingness to learn macOS)
- Proficiency in managing user accounts and permissions in SaaS platforms
- Knowledge of Jamf will BE a plus
- Problem-solving : Ability to diagnose and resolve technical issues efficiently and independently.
- Communication : Excellent verbal and written communication skills to clearly explain technical concepts to non-technical users and document solutions.
- Customer Service Orientation : A strong desire to assist users and provide a positive support experience.
- Adaptability : Capacity to learn new technologies quickly and adapt to evolving IT environments.
- Teamwork : Ability to collaborate effectively with team members and other departments.
- Fluency in French (C1 minimum) and English (B2 minimum) - you'll collaborate with teammates in the US regularly

Experience in IT support

Knowledge about operating system ideally macOS (or Windows, with a willingness to learn macOS)

Proficiency in managing user accounts and permissions in SaaS platforms

Knowledge of Jamf will BE a plus

Problem-solving : Ability to diagnose and resolve technical issues efficiently and independently.

Communication : Excellent verbal and written communication skills to clearly explain technical concepts to non-technical users and document solutions.

Customer Service Orientation : A strong desire to assist users and provide a positive support experience.

Adaptability : Capacity to learn new technologies quickly and adapt to evolving IT environments.

Teamwork : Ability to collaborate effectively with team members and other departments.

Fluency in French (C1 minimum) and English (B2 minimum) - you'll collaborate with teammates in the US regularly

At OpenClassrooms, we prioritize learning potential over a perfect alignment with every job criterion. We highly value qualities such as eagerness to learn, commitment, and the potential for growth. If you are motivated and confident in your ability to Excel in the role, we enthusiastically encourage you to submit your application

OUR PERKS :
- Remote Work : OpenClassrooms is a "remote-first" company, meaning that remote work is the norm.
- Access to OpenClassrooms' offices : you have the option to work daily or occasionally at our offices in Paris (75004).
- For employees outside Île-de-France region : possibility to access coworking spaces occasionally (Worklib partnership).
- Work environment and culture : founded on the company's four core values : we care, we dare, we persist, we tell IT as IT is.
- Comprehensive health insurance : fully covered by OpenClassrooms
- €300 annual allowance to support your choice of wellness, cultural, or sports activities, reimbursed through the CSE.

Remote Work : OpenClassrooms is a "remote-first" company, meaning that remote work is the norm.

Access to OpenClassrooms' offices : you have the option to work daily or occasionally at our offices in Paris (75004).

For employees outside Île-de-France region : possibility to access coworking spaces occasionally (Worklib partnership).

Work environment and culture : founded on the company's four core values : we care, we dare, we persist, we tell IT as IT is.

Comprehensive health insurance : fully covered by OpenClassrooms

€300 annual allowance to support your choice of wellness, cultural, or sports activities, reimbursed through the CSE.
- Access to the moka.care app (mental health solution), including sessions with a psychologist, therapist, or coach fully covered by OpenClassrooms.

Access to the moka.care app (mental health solution), including sessions with a psychologist, therapist, or coach fully covered by OpenClassrooms.
- Swile Restaurant Vouchers.
- Transportation reimbursement for the Île-de-France region : Navigo pass fully paid by OpenClassrooms.
- 30 Paid Vacation Days per Year + RTT.
- 5 "Caretaker Days" per year : provided to allow you to take care of your loved ones.
- Company MacBook : provided for work purposes.
- Access to OpenClassrooms' training catalog.
- Annual seminar in France : "La Classe Verte".

Swile Restaurant Vouchers.

Transportation reimbursement for the Île-de-France region : Navigo pass fully paid by OpenClassrooms.

30 Paid Vacation Days per Year + RTT.

5 "Caretaker Days" per year : provided to allow you to take care of your loved ones.

Company MacBook : provided for work purposes.

Access to OpenClassrooms' training catalog.

Annual seminar in France : "La Classe Verte".

HIRING PROCESS :

- HR Prequalification (30 mins)with a member of the HR team
- Manager Interview (30-45min) with Serge, Platform & IT manager.
- Technical interview (1 hour) with Charles, Saas Specialist
- Professional References : At the end of the process, we may request professional references if necessary.
- HR Prequalification (30 mins)with a member of the HR team
- Manager Interview (30-45min) with Serge, Platform & IT manager.
- Technical interview (1 hour) with Charles, Saas Specialist
- Professional References : At the end of the process, we may request professional references if necessary.

HR Prequalification (30 mins)with a member of the HR team

Manager Interview (30-45min) with Serge, Platform & IT manager.

Technical interview (1 hour) with Charles, Saas Specialist

Intrigued? Let's get to know each other ! Apply today - we're looking forward to receiving your application !

Feel free to check out our online course to better understand our mission, culture, and team composition.

We believe that the diversity of teams fosters wealth and innovation. As an employer, we aim to promote a diverse and inclusive culture. That's why we encourage everyone to apply, regardless of their gender, age, orientation, origin, or disability. If you have a disability and there's anything we can do to facilitate your interview process, please let us know.

OpenClassrooms is eligible for the French Tech visa, simplifying the procedure for foreign candidates, with streamlined options for family members. More information.

Working at OpenClassrooms means joining a dynamic and stimulating team, taking on new challenges, meeting amazing people every week, and being a contributor to innovation and education in France and around the world !