Customer Service 2 H/F Idemia

Détail du poste

Finalité du poste
This role executes the customer contract, works internally and externally to maximize customer satisfaction through effective contract delivery and promotes revenue generation and profitability
Missions principales
- Owns the first level customer relationship for all BAU (Business As Usual) activities, including incoming requests and enquiries
- Coordinates contract execution with all relevant stakeholders in order to ensure high level of customer satisfaction
- Manages the end-to-end Sales Order Process for all customer order activities, including stock management, quoting and invoicing
- Supports regulatory customer and internal compliance requirements
- Manages customer queries and complaints to a satisfactory resolution
- Supports Account Manager in relation to contract delivery
- Supports internal requirements in relation to service delivery
- Manages multiple small-medium size or complexity customer accounts with minimal support
- Handles customer service inquiries, requests and problems directly, through a variety of mediums and also face to face, able to manage these effectively
- Uses internal tools and systems effectively
- Gathers and reviews information, trouble shoots and makes recommendations
- Pepares and presents customer reports and presentations
- Requires a general knowledge of the organization, products and services
- Provides leadership, coaching and mentoring to entry level colleagues
- Assesses needs and suggests or promotes alternative products, services and solutions
- Sells or promotes products or services
- Organizes customer retention and growth trend documentation

Profile & Other Information