Balenciaga - Global Retail Training Director F - m H/F Kering

Résumé
About us

Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique.

Today IT continues to uphold the vision of the House through boundary-pushing collections including women's and men's ready-to-wear, accessories, and objets d'art. The brand's unprecedented interactions with the expanding digital realm, material developments, and today's social responsibilities keep IT at the forefront of modernity.

In 2021, Balenciaga's 50th Couture collection-the House's first since its founder retired in 1968 - reintroduces a standard of cutting-edge elegance.

From October 2015 to July 2025, Demna designed both men's and women's collections as the Artistic Director.
In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga.

Description de poste

Your opportunity

As the Global Retail Training Director, reporting into the Global Retail & International Development Director, you will lead the strategic development and execution of training programs across all regions to elevate client experience, brand storytelling, and operational excellence. You will ensure that every retail touchpoint reflects the brand's values and delivers a consistent journey worldwide.

How you will contribute

Training Strategy & Design
- Define and implement a global retail training roadmap aligned with the brand's values and business goals.
- Develop innovative, scalable training programs (in-store, digital, blended learning) for onboarding, client journeys, product knowledge and styling, as well as leadership development, with the support of a team of 5 people.
- Design global programs to elevate selling skills across all retail teams, with a strong focus on emotional intelligence, clienteling, and personalized service.
- Translate brand storytelling and creative direction into impactful training content.
- Ensure the training strategy supports the retail career path defined in collaboration with HR teams.

Global Deployment & Localization
- Oversee the rollout of training programs across all regions, ensuring cultural and market-specific adaptation.
- Partner with regional training managers to ensure consistency and excellence in delivery.

Leadership & Team Management
- Lead and inspire a global team of regional training managers.
- Foster a culture of continuous learning, coaching, and performance development.
- Work closely with merchandising, marketing, client, retail performance, retail operations, and HR to ensure training programs support overall business objectives.

Performance & Impact Measurement
- Define KPIs to measure training effectiveness and impact on client satisfaction and sales performance.
- Continuously refine programs based on feedback, brand vision, and retail performance data.

Innovation & Digital Learning
- Drive the adoption of digital learning tools and platforms to enhance accessibility and engagement.
- Integrate new technologies and formats to reflect the brand's forward-thinking DNA.
- Maintain an active watch on emerging learning trends, retail innovations, and digital best practices to continuously enrich training strategies.

Who you are
- Minimum 10 years of experience in retail, with at least 5 years in a global or regional training leadership role.
- Strong background in luxury fashion or high-end retail, with deep understanding of client experience and brand culture.
- Strong leadership, communication, and stakeholder management skills.
- Experience in designing and deploying training programs across diverse markets.
- Proven ability to manage projects efficiently ensuring smart resource planning.
- Fluent in French and English; additional languages (e.g., Mandarin, Italian) are a plus.
- Agile, creative, and culturally aware, with a passion for innovation and brand culture.
- Willingness to travel internationally (up to 20%).

Why work with us?

This is a fabulous opportunity to join the Balenciaga adventureand to actively contribute to the development of the business in a global Luxury Groupthat offersendlesspossibilities to learn and grow.

Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that Excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Diversity Commitment

Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation...
- Enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. IT is part of our interview process to discuss with you how to Excel in our company.

Type de contrat
CDI

Date de début
2025-09-01

Temps plein/Temps partiel
Temps plein

Organisation
BALENCIAGA S.A.S.