Managed Service Desk Team Lead H/F Lenovo France
Canada CDI- Bac +2
- Bac +3, Bac +4
- Industrie high-tech • Telecom
Les missions du poste
The Service Desk Team Lead is responsible for supervising and guiding a team of service desk technicians during assigned shifts. The role involves ensuring the timely resolution of technical issues, maintaining high levels of customer satisfaction, and adhering to the nominated policies and procedures. The Team Lead acts as the primary point of escalation during shifts and coordinates with other teams to resolve complex issues.
Key Responsibilities :
Qualifications :
Key Competencies :
Work Environment :
Le profil recherché
Team Management :Incident and Problem Management :Customer Service :Performance Monitoring :Training and Development :Process Improvement :Documentation :Education :Experience :Skills :
Bienvenue chez Lenovo France
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE : 992) (ADR : LNVGY).We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE : 992) (ADR : LNVGY).
This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit, and read about the latest news via our.
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