Customer Service Representative H/F Saint Gobain

Détail du poste

WHY DO WE NEED YOU?

Kaycan has an exciting career opportunity for a Customer Service Representative based in Langley to join our team. This is a great chance to join a Top Employer and contribute to our growth and success.

This position is responsible for ensuring that all incoming customer/sales calls, in person orders and e-mails are serviced thoroughly and professionally, by following through on quoted delivery dates, pricing and resolving customer concerns at one our busiest branches. You will work with a great branch team to deliver the following :

BE an all-around professional who can understand customer needs and advise best solutions for a positive customer experience
Process customer orders with accuracy and efficiency in accordance with standard procedures including taking payments within the branch (customer facing)
Address client inquiries regarding order status and complete order adjustments in a timely manner
Verify pricing and availability of product with outside sales/customers. Adjust pricing for customers when necessary
Liaise with head office and other branches to solicit inventory to meet customers' needs
Updating, referencing and maintaining customer accounts in our inventory/CRM system
Investigate and troubleshoot customer service issues and offer solutions to our customers to achieve their goals
Directing customer leads to outside sales and creating new customer accounts for sales team
Process and apply refunds/returns for customer accounts
Enter orders for other branches in accordance with procedures for special materials and interbranch shipping
Maintain customer data and update changes to existing accounts in the corporate database
Address client inquiries regarding status of orders, payment, refunds, etc
Verify pricing and availability of product
Forward customer leads and liaise with outside sales
Expediting work orders
Updating and referencing the company's CRM system (Oracle)
Supply and inform clients of pricing, credit terms as well as entering orders in system
Investigate and troubleshoot customer service issues and offer solutions to our customers achieve their goals

IS THIS JOB FOR YOU?

Here is what's important to have to apply :

Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers
Proactive & positive to think like a customer, act like an owner, provide solutions and execute with impact
2+ years' experience in a similar role dealing with customer in-person
Exceptional verbal and written communication skills
Strong problem identification and resolution skills
Computer experience : Microsoft Office
Excellent organizational skills and attention to detail
Enjoys working in a fast-paced customer facing environment

A LITTLE MORE ABOUT US

Kaycan, a proud subsidiary of Saint-Gobain, stands tall as part of the world's largest building materials company. With a 360-year legacy of innovation and growth, Saint-Gobain is the worldwide leader in light and sustainable construction, renowned for pioneering product development and spearheading of environmental responsibility in the construction and industrial markets.

Our commitment to excellence has earned Saint-Gobain North America recognition from the Top Employer for the 10th consecutive year as one of the best workplaces in North America one of only 17 companies around the world to receive this certification. Join us at Kaycan and BE part of a future where innovation meets sustainability !

TO MAKE SURE NOTHING IS FORGOTTEN

At Kaycan we offer more than just a dynamic work culture that values dedication and effort. We believe in creating an enjoyable and inclusive environment with exciting events and companywide activities. But that's not all-we also provide an array of benefits that make up our comprehensive Total Rewards Package.

We provide unique options to fit your unique lives ! Our Total Rewards Program offers a total approach to well-being ! Our amazing benefits and programs include but are not limited to :

Excellent healthcare options : Medical, vision, prescription & dental
Family Focus & Time off : Parental leave, paid time-off, and Employee Assistance Program
Financial Security : Company-funded Retirement Accumulation Plan - Registered Retirement Savings Plan (RRSP), Deferred Profit-Sharing Plan (DPSP), Tax-Free Savings Account (TFSA), and Employee Stock Purchase Program (PEG)
Tuition Reimbursement : Continuing education for every season of your career
Employee Recognition Programs : We regularly celebrate and recognize when employees GO above and beyond
Apprenticeship Program for Skilled Trades : Designed to develop your technical skills and knowledge in Skills Trades
LiveWell : Rewarding you for living a healthy lifestyle
BE Well BE You : Our comprehensive benefits, resources, and programs platform to help you and your family BE well, wherever you are in life (Emotional, Physical, Financial, and Social)
Pet Care options : Insurance plan, prescription discount program, and pet care for your furry friends
Perks & Savings Program : access to thousands of gift cards, in-store and online discounts, as well as cashback offers.

Why work for us?

At Saint-Gobain, our employees have pride in belonging to an organization with a culture is made up of these core values : Trust, Empowerment, & Collaboration. Our company prioritizes building the best teams in a diverse and inclusive workplace, while our products make the world a more beautiful, safer, and sustainable home.

Legal Statement

Certain provinces require pay information BE provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees' wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer prospective candidates, the base pay range for this position is $47,500 to $59,500 per year. In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 7% of base salary based on company and individual performance measures