Customer Experience & Marketing Assistant - Internship - Manomano H/F Manomano

Détail du poste

Your Missions and Impact









In less than a decade, ManoMano has become a key player in the home improvement and renovation sector.

Launched in 2013, ManoMano is the reference online marketplace for DIY, home improvement and gardening. Co-founded by Philippe de Chanville and Christian Raisson, ManoMano brings together the largest offer of DIY & gardening online products : electricity, plumbing, hardware, frames, indoor and outdoor furniture, tools, etc. With more than 3 000 seller partners and 10 million products, ManoMano currently employs 600 people and operates in 6 markets (France, Belgium, Spain, Italy, Germany, United Kingdom).

Motivated by the prospect of improving the living environment of their customers and convinced of the importance of the home market for sustainable consumption habits, the ManoMano teams want to help write a new page in their industry, which is struggling to reform itself. ManoMano brings to a highly technical world the power of its sector expertise, combined with that of data and digital in all its dimensions, to offer our customers easy access to innovative advice, products and services 100% online.

The ambition of the Founders and, above all, of Manas & Manos? To accompany this sector transformation with a strong culture of boldness, in an ingenious and frugal organization that places people and teams at the heart of the company's development.

Your Future Team

Join our team as a Customer Experience & Marketing Assistant for an engaging internship within our Customer Marketing team. You will contribute to B2C and B2B Customer Experience projects focusing on high-value customers (HVCs) and play a key role in boosting Influence & Brand Visibility by coordinating influencer marketing campaigns. Additionally, you will assist in developing ManoMano's new services and support brand content production in collaboration with creative and operational teams. If you are bold, data-driven, and eager for a valuable internship in a fast-paced environment, we want to hear from you !

As a Customer Experience & Marketing Assistant, you will support the team on a variety of high-impact projects and gain hands-on experience across multiple marketing levers :

1. Influence & Brand Visibility
- Support the coordination and execution of influencer marketing campaigns
- Monitor performance and help optimize influencer partnerships
- Collaborate with the creative studio : write briefs, follow-up on assets, ensure brand consistency

Support the coordination and execution of influencer marketing campaigns

Monitor performance and help optimize influencer partnerships

Collaborate with the creative studio : write briefs, follow-up on assets, ensure brand consistency

2. Customer Experience (CX) Projects
- Contribute to both B2C and B2B CX initiatives, with a focus on high-value customers (HVC)
- Assist in gathering customer insights and turning them into actionable recommendations

Contribute to both B2C and B2B CX initiatives, with a focus on high-value customers (HVC)

Assist in gathering customer insights and turning them into actionable recommendations
- Conduct competitive analysis on CX, subscription models, and additional services

Conduct competitive analysis on CX, subscription models, and additional services

3. B2B Services & Superpro subscription program development
- Assist in the evolution and coordination of ManoMano new services
- Help structure briefs and coordinate content production for SuperPro (our B2B brand)

Assist in the evolution and coordination of ManoMano new services

Help structure briefs and coordinate content production for SuperPro (our B2B brand)
- Support the CRM and ANIMCO (commercial animation) teams in campaign execution and planning
- Coordinate with internal stakeholders to ensure smooth delivery across channels

Support the CRM and ANIMCO (commercial animation) teams in campaign execution and planning

Coordinate with internal stakeholders to ensure smooth delivery across channels

If you are looking for a multipurpose and dynamic internship, if you are both bold and data-driven, and if you want to join an innovative scale-up, this apprenticeship is for you !

Profile requirement (choose among the various elements)
- Master 1 or 2 from a Business School / Engineering School / other (or equivalent university education)
- Creative / Innovative
- French native or bilingual in &English fluent
- Data Driven
- Organized, proactive, and detail-oriented
- Curious, open-minded and willing to learn
- Team spirit and excellent interpersonal skills
- You are very rigorous in your work

Master 1 or 2 from a Business School / Engineering School / other (or equivalent university education)

Creative / Innovative

French native or bilingual in &English fluent

Data Driven

Organized, proactive, and detail-oriented

Curious, open-minded and willing to learn

Team spirit and excellent interpersonal skills

You are very rigorous in your work

Apply now and join an exciting adventure !

You are welcome to apply to ManoMano, regardless of your gender, religion, age, sexual orientation, ethnicity, disability.

ManoMano, c'est la plus grande place de marché de produits et services dans l'univers du bricolage, jardinage et maison en Europe. Notre mission est d'inventer ensemble un futur durable et de s'engager à le construire dès maintenant. Nous sommes prêts à nous retrousser les manches pour améliorer l'habitat de demain. Audacieux, de l'idée à l'action. Ingénieux, tout le temps et tous ensemble. Responsable, envers les personnes et notre planète.