Customer Success H/F Day Use
Paris 9e - 75 CDI- 32 000 - 35 000 € / an
- Bac +2
- Bac +3, Bac +4
- Service public des collectivités territoriales
- Exp. 1 à 7 ans
Les missions du poste
Our Customer Care Department is looking for a dynamic, motivated Customer Care Specialist based in our office in paris to contribute to the development of our presence across our European market. This role will ensure day-to-day business relationship management between both partners (B2B) as well as clients (B2C) and include the following :
Liaise between the guest and hotels : modification of reservations, handling special requests and inquiries by phone and e-mail
Coordination of reservation requests including eventual book-out situations
Processing reviews, complaints, and claims via several online tools and CRMs
Deliver a high level of guest satisfaction management (we offer a 100% response service)
Moderation of hotel partner exchanges (availabilities, new property pictures, offer improvement etc.)
Constant collaboration with account managers to optimize and improve the performance of a vast partner portfolio
Building productive commercial relationships with accommodation partners across multiple markets and cities around the world : from Italy and beyond !
This job is for you if :
You are fully fluent English + French
You have an excellent communication and sense of diplomacy
Hospitality experience desired : front desk, guest relations, or reception is ideal
You are ease with internet tools including Google Suite, Microsoft Office, Excel etc
You are dynamic, reactive, and able to prioritize busy workloads
You'll get :
fixed compensation variable compensation
Start : ASAP
Schedule : weekends worked / Days off : Thursday and Friday
Corporate events
The package includes a comprehensive healthcare plan
Career opportunities in a fast-paced, rapidly growing environment !
Recruitment process
HR Call Interview
Interview with Head of Customer Care
Language test
In compliance with GDPR regulations in place, DAYUSE commits to only collecting information relevant for recruitment purposes and retaining this information for a finite period of time. By applying for this job offer, the candidate agrees to give his legal consent for the transmission of his personal information.
Le profil recherché
Experience : 2 An(s)
Compétences : Analyse de données expérimentales, Techniques de communication orales, écrites et numériques, Techniques de vente et de promotion, Recueillir l'avis et les remarques d'un client, Traiter les demandes de support technique
Langues : Anglais exigé
Qualification : Agent de maîtrise
Secteur d'activité : Autres services de réservation et activités connexes
Liste des qualités professionnelles :
Organiser son travail selon les priorités et les objectifs : Capacité à planifier, prioriser, anticiper des actions, en tenant compte des moyens, des ressources, des objectifs et du calendrier pour les réaliser.
Prendre des initiatives et être force de proposition : Capacité à initier, imaginer des propositions nouvelles pour résoudre les problèmes identifiés ou améliorer une situation. Être proactif.
Être à l'écoute, faire preuve d'empathie : Capacité à écouter activement, réceptionner des informations et messages, faire preuve d'ouverture d'esprit et de diplomatie.
Bienvenue chez Day Use
Dayuse opens the doors of hotels during the day to live life to the fullest. Upgrade your daily routine, share special occasions or live in the moment : there are as many possibilities as there are hotels to discover for a few hours, close to you ! Transforming hotels into living spaces is Dayuse's aim, while making this new lifestyle trend increasingly more accessible in 29 countries with over 9000 hotel partners. The global platform for booking daytime hotel experiences has generated nearly half
- Paris 9e - 75
- CDI
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