Product Definition Analyst H/F Amadeus

Détail du poste

Job Title

Product Definition Analyst
Business Context

Have you ever wondered what technology is hidden behind those words : Orion, Card Scheme, Fraud Partner, Authentication, Reversal, Capture, Clearing, and Settlement?

Or maybe you always wanted to discover other Amadeus acronyms than the ones you deal with every day : PSP, 3DS, PAN, MEP, XPP, PRI, APS? :-)

The R&D organization of Outpayce is an amazing division at the heart of the Amadeus Payment ecosystem ! And we play a central role in enabling our customers to smoothly and safely pay for their travel journey.

But not only ! Outpayce is also, this year, broadening its offer and deploying an amazing new Outpayce issuing platform in production that will set the path for the future of the company ! That is, our new Orion cloud-native application is designed to integrate seamlessly with various providers, both external and internal, using REST APIs and different networks. And IT supports functionalities such as authenticated traffic, file sharing, and financial reporting

We are currently seeking a dynamic Product Definition Analyst (PDA) to join our RND maintenance support team, which is already filled with amazing and caring people ! As a PDA, you will play a central role in ensuring the stability of our production platform. You will continuously help to improve our software by analyzing customer incidents and providing high-quality support and advice to all our customers and our RND colleagues.

The wide variety of products and technology that we support will render the work absolutely compelling for someone curious, fast-learning, and who seeks strong team bonds in a payment world where team collaboration is key.

Your Main Responsibilities

As a Product Definition Analyst, your role will BE to :
- Display excellent analytical skills with a strong understanding of payment systems and processes.
- Guarantee best practices in product definition and collaboration within the maintenance team.
- Proactively collaborate with many RND teams located all around the world.
- Propose and implement solutions to prevent the re-occurrence of incidents.
- Take the lead in incident investigation and problem resolution.
- Coordinate incident investigations and remote sessions with key customers to expedite resolution.

About the ideal candidate
- Familiarity with Amadeus customer support processes and maintenance tools.
- Strong collaboration skills and an ability to adapt to a complex dynamic environment.
- Excellent verbal and written communication skills.
- Strategic thinking to align maintenance strategies with business objectives.
- Previous experience in the payment industry is a plus.

One of the most fantastic aspects of maintenance is that one can never get bored. We deal every day with complex problems, and to realize that, at the end, either individually or collectively, we always find solutions to help our customers or peers is a very gratifying thing. So if you are curious, dynamic, open-minded, and if, on a daily basis, you always seek new challenges, join our incredible RND payment support team !

What we can offer you ?
- BE rewarded with a competitiveremuneration, anindividual and company bonus and enjoy many benefits.
- Work from anywhere :Flexible teleworking from 1 to 3 days per week. You will also benefit from a home office set-up premium & monthly allowance.
- 6 weeks holiday, plus pension contribution and healthcare insurance.
- Experience in an environment with unique complexity and a hardly matched criticality among the leading tech companies.
- Professional development in a truly international and multisite environment with a great mix of people.
- A wide set oftrainings available to broaden your knowledge and enhance your soft skills including onsite and on-line learning hubs packed of technical and soft skills to help to develop any competencies.
- Enter a diverse and inclusive workplace.
- Enjoy your office life :Coffee hubs to work or relax, quiet zone, flexible desks and agile areas, on site restaurants, tennis, soccer, yoga, dance, on-site sport center and classes and on-site concierge services.

How do we hire?
- Online application :Submit your online application and our Talent Acquisition team will get in touch if your skills match the role.
- Phone Interview :We'll get to know each other with a short casual conversation. You'll also have the chance to ask questions.
- Online Testing :Depending on the role you applied for, you may have to do some online tests.
- Interviews :First, you'll meet one of ourtalent teams. Then you'll have an interview with a member ormembersof the team you're looking to join.
- Offer :Our Talent team will make you a job offer and welcome you to your new role with us.
- Join our global team :Where you candevelop your skills and build an international career that matters.

100% of the people we've recruited started by applying. Take a chance !

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

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