Customer Service Manager H/F Saint Gobain

Détail du poste

WHY DO WE NEED YOU?

If you want to discover your greatest potential, Saint-Gobain provides one-of-a-kind opportunities for innovative problem solvers.

We're one of only two companies in the world that is consistently recognized as both a top Global Employer and a Top 100 Global Innovator, but Saint-Gobain's remarkable story and culture of innovation begins with a team of nearly 200,000 creative, diverse and passionate team members collaborating across the globe. We are committed to our mission to improve lives because, every day, we witness the enormous impact of our efforts on the world around us.

Reporting to our Global Value Development Manager, the Customer Service Manager will play a critical role in supporting the inside sales team to move to a more digital business model, with accelerated processes to cope and anticipate current and future business growth. These changes aiming at providing superior experience to our customers and a re-enforcement of our co-development business model.

The mission will include, but is not limited to, the following tasks :

In close collaboration with operations, the incumbent will have to create and implement a process in line with objectives defined by the NPI (Prototyping) project teams in terms of lead time and product offering.
The process will cover the full value chain from proposal to product delivery.
IT will include a complete follow up process and reporting tools including KPI's and monthly indicators.
Work with the global Capture support team to develop new coherent approach of product costing.
Lead the development of new digital tools that will BE at disposal of capture support team to build new product proposals and other key customer service functions.
Organize the follow up and maintenance of those tools, to make sure they are always in line with latest change of economic conditions or process modifications.
Participate and support the new pricing tool team project and support the development of digital tools.
Monitor the implementation and maintenance of processes linked to new market standard (Nuclear, semiconductor, Aviation, Space).
In some specific cases : support and coordinate the development of new and large customers programs in production.

This position is reporting to the Global Value Development Manager and will work among our global and international customer service team Supporting various technical B to B end markets as Energy, Space, Aviation and industrial markets.

WHAT ARE THE REQUIREMENTS?

Bachelor's degree - Technical/Engineering degree or related discipline - Required. Masters Degree is Preferred.
5+ years' experience in a Project Management, Development Engineering and/or Manufacturing Engineering function in a manufacturing environment is required.
5+ years' experience demonstrated track record identifying and implementing projects is required.
2+ years experience in Aerospace related Manufacturing environment is preferred.
Must have initiative, strong organizational and decision-making skills, and a high degree of customer orientation.
Ability to implement change in a department to align with the company vision.
Ability to lead in a team-based environment and to work collaboratively to solve problems
Demonstrated track record of planning and driving program execution for complex development activities
Experience in metal processing is preferred.
Proficiency in project management tools and methodologies
Knowledge of manufacturing processes. products, and product applications. The ability to work with a wide range of people. Excellent interpersonal skills. Effective communications skills essential-both written and verbal.
Strong in use of statistical techniques and disciplined problem solving methods. Effective use of analytical thought process to implement solutions to issues that arise while maintaining site goals.

IS THIS JOB FOR YOU?

Certain states require pay information BE provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees' wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer prospective candidates and provide the national pay range for this position which is $79,500 to $123,500 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 10% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $87,400 to $135,800. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.

Employees have the flexibility to choose the benefits that best fit their individual needs.

Health and Wellbeing - Supporting your wellbeing, to thrive in life and work.
Medical, Prescription Drug, Vision, and Dental Insurance
Healthcare Saving Account and Flexible Spending Account options
LiveWell Wellness Program
Employee Assistance Program (EAP)
Paid Time Off and Paid Parental Leave

Retirement and Protection - Helping to make the future life you want a reality.

401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
Company-provided Life Insurance, AD&D, Short-Term Disability
Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and Accident Insurance

Additional Benefits - Helping shape the experience and impact you want

Commuter Benefits
Group Legal
Identity Theft Protection
Auto and Home Insurance
Pet Insurance and Discounts
Back-up Child & Elder Care
PerkSpot Employee Discount Program