Senior Client Success Specialist H/F Grafton
Paris - 75 IntérimSuper recruteur
Offre d’un cabinet de recrutement
-
Cette offre est publiée par un cabinet de recrutement. Il ne s'agit pas de l'entreprise dans laquelle vous travaillerez au quotidien.
- 45 000 - 48 000 € / an
- Bac +2
- Bac +3, Bac +4
- Média • Internet • Communication
- Exp. 1 à 7 ans
Détail du poste
Mission : (fiche de poste en anglais)
* Assist new clients with their account set-up. Including making suggestions as an industry specialist, thoroughly explaining Indeed products & services, and giving an overall great first impression (a few boolean searches GO a long way !)
* Manage brand new and existing client accounts, ensuring campaigns are hitting their strategic targets. You will monitor and manage employer content & recruitment advertising campaigns including job management, display advertising, and profile branding to ensure consistent product performance and delivery.
* BE an enthusiastic Indeed product specialist to best optimize clients' accounts and set them up for success. Use Indeed data and your expertise in the recommendations you make to clients about their hiring needs. As a practical example, we've consulted with some of the largest clients in the world on where they should BE opening their next office(s) by showing them the talent available in those markets.
* Collaborate with our Product, Operations, Search Quality, and Aggregation teams to troubleshoot problems, improve processes, and ensure client satisfaction by providing client feedback to our internal partners and translating their business needs into client solutions.
* Partner closely with the Agency Sales team throughout the customer lifecycle to prevent churn and ensure revenue retention and renewals.
* Manage and enhance primary client relationships from executive C and B-level to specific account teams including media planners, buyers, heads of Talent Acquisition, Hiring Managers, and Recruiters.
Le profil recherché
* 5+ years experience which can include : Industry (Recruitment, Staffing, Dot com/tech, HR Tech, Ad/Media Agency), B2B, Account Management, and Customer Service (servicing internal or external customers).
* Learn quickly and exhibit tech savviness. Your curiosity and passion mean that you can get up to speed and have an impact from day one.
* Demonstrate relationship management, churn prevention, and client engagement skills while also understanding post-sale client lifecycle implementation and execution.
* Demonstrate ability to cultivate and foster relationships with your team as well as external and internal partners.
* Moderate experience examining data, trends, and client information to identify product or service growth opportunities.
* Experienced in addressing large audiences and delivering clear and composed communication about advertising campaign metrics to executive-level clients and decision-makers.
* Demonstrate ability to manage and retain accounts with up to $50k in annual revenue per account.
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