Customer Success Manager - Milan IT m H/F Weavy Consulting
Italie CDIOffre d’un cabinet de recrutement
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Cette offre est publiée par un cabinet de recrutement. Il ne s'agit pas de l'entreprise dans laquelle vous travaillerez au quotidien.
- 30 000 € / an
- 🏠 Télétravail partiel
- Bac +5
- Services aux Entreprises
- Exp. 1 à 7 ans
Les missions du poste
COMPANY INTRODUCTION :
Our client is a rapidly growing company in the financial technology sector, providing innovative solutions for cash flow management and forecasting to SMBs and mid-market companies. With a dynamic team and strong expansion across Europe, the company is committed to reshaping financial management for businesses, offering accessible and efficient tools.
RECRUITMENT CONTEXT :
Due to rapid growth and an expanding customer base, our client is seeking a Customer Success Manager to join their team and help drive customer success. This role offers an exciting opportunity to BE part of a fast-growing company with a focus on delivering exceptional service.
ROLE AND RESPONSIBILITIES :
As a Customer Success Manager, you will BE responsible for :
- Managing a client portfolio and ensuring satisfaction.
- Responding to client inquiries via chat, email, and phone.
- Onboarding new clients and providing training.
- Understanding clients' needs and offering tailored solutions.
- Building strong relationships with users and decision-makers.
- Implementing retention strategies to minimize attrition.
- Identifying upsell and cross-sell opportunities to grow accounts.
- Providing feedback to the product team for continuous improvement.
- Maintaining a high customer satisfaction (NPS).
- Improving internal processes and best practices.
PROFILE SOUGHT :
- Languages : Native or fluent in Italian, with full professional proficiency in English.
- Experience : Proven interest or experience in customer relationship management, ideally in a SaaS environment or in banking/finance. Junior profiles with a strong desire to learn and grow in a customer success role are welcome.
- Skills : Strong problem-solving mindset, excellent verbal and written communication skills, highly organized with the ability to manage large amounts of information efficiently over time, passionate about delivering exceptional customer experiences with a proactive approach, strong team spirit and enthusiasm.
SALARY AND BENEFITS :
- Salary : €30,000 annually, with 15% commission based on performance (objectives : number of onboardings per month, conversion rates, upselling).
- Additional Benefits : Meal vouchers, annual gift, vacation days increasing with seniority, career development opportunities, remote work with flexible options during summer and winter holidays.
APPLICATION PROCESS :
To apply, click directly below.
RECRUITMENT PROCESS :
- Phone call with Weavy.
- Interview with the Onboarding Team Leader.
- Interview with the General Manager.
We look forward to meeting you !
L'entreprise
Chez Weavy, nous avons une passion : accompagner nos clients et nos candidats !
Si la recherche du profil idéal peut s'avérer laborieuse et chronophage, nous sommes attachées à vous faire gagner du temps en sélectionnant les meilleurs collaborateurs pour votre entreprise.
De la mise en ligne des annonces jusqu'au suivi d'intégration des candidats, nous vous accompagnons pour construire une équipe à votre image.
- Italie
- CDI
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