Internship In Digital Customer Experience m H/F Hager

Join Hager and kick-start your career

Want to boost your professional experience alongside a dedicated and passionate mentor? Are you looking for an international, family-run company that offers you the opportunity to develop and progress?

As a leading provider of electrical solutions and services, Hager contributes to the energy transition through its business activities. Our 13,000 employees innovate every day to shape the electrical world of tomorrow.

We are proud to be Happy Trainees certified and ranked #1 in our category, a recognition that reflects the quality of the experience we offer to our interns and apprentices. With a recommendation rate of over 95%, this ranking highlights our ongoing commitment to supporting their growth, development, and overall fulfillment throughout their journey at Hager.

We are looking for our future digital customer experience intern based in Paris for a duration of 6 months starting from January 2027.

Your mission :

Reporting to Marina Dupeyrat, tutor, and Elsa Schloegel, Manager, you will work closely with the Market Success Enablement Specialist, within the Digital Customer Experience team. Your support will be expected on :

• Support markets in adopting and using digital solutions by preparing user guidance, practical documentation and communication materials.
• Contribute to the creation, update and continuous improvement of DEEP Community Wiki articles, training content and release-related documentation.
• Help prepare and facilitate community meetings, training sessions and demonstrations, and follow up questions or support needs raised by local markets.
• Contribute to the monitoring and improvement of digital platform adoption by collecting feedback, identifying recurring needs and supporting the follow-up of actions and Jira requests.
• Support KPIs collection for the team.

You will join the Digital Customer Experience team, a cross-functional team working with product owners, UX specialists, digital experts and local markets. Together, the team designs, deploys and continuously improves digital experiences that create value for customers and support market success.

Your profile :

Currently studying for a Master's Degree in digital marketing, communication, information management, web project management or a related field, you are looking for an internship of 6 months.

• You are proficient in English in a professional environment. French is an additional asset.
• You are comfortable with Microsoft 365 tools and have an interest in content management systems, digital platforms and web technologies. Previous experience with SharePoint, Jira or analytics tools would be an advantage.
• You demonstrate initiative, curiosity and autonomy, and you enjoy collaborating with international and cross-functional teams.
• Your organizational skills, attention to detail and ability to explain digital topics in a simple and practical way will be your best assets to succeed in your mission.

What are your benefits as an intern at Hager ?

• Internship compensation based on your level of education: from €1100 to €1400 gross/month (Bachelor's to Master's Degree).
• A bonus of €305/month if you are based in Paris.
• One paid day off per month and up to one day of remote work per week.
• Join the TAI Community (Trainees - Apprentices - Interns), an internal community dedicated to interns and apprentices that will allow you to enrich your skills and develop your network.
• A personalized onboarding program designed to ease your first steps in the company.
• A meal voucher card (Paris), 50% reimbursement of transportation tickets.

Q&A Applying at Hager Group

• What are the steps of the recruitment process?

If your application is accepted by our RH management team:

1. Phone interview with the recruiter to discuss your expectations and determine if the offer matches your profile.
2. Video or in-person interview at one of our sites with the mentor and recruiter.

You will receive feedback from the recruiter within 15 days.

If your application is not accepted by our RH management team: the recruiter will present other offers that may match your profile.

• How to prepare your application?

Customize your resume to specifically match the offer, highlight keywords, and mention your internship availability (period and duration). We do not expect a long cover letter, just a few lines explaining your motivation for the offer are enough!

• Our tips to prepare for your interviews:

Familiarize yourself with the company, its products and solutions, and, if applicable, the latest news related to the projects of the department you applied to.

Be authentic!