Responsable Applications Métiers Service Après-Vente Europe H/F W Hunt

Dans un contexte de transformation à l'échelle européenne, il recherche un profil capable d'assurer le lien entre les équipes métiers, les utilisateurs clés et les partenaires IT.

L'environnement de travail est résolument international, multiculturel et orienté amélioration continue.

English Version

About Us & Our Client

W Executive is supporting a leading international industrial group in the recruitment of a Service & Aftermarket Business Applications Manager Europe.

Operating across multiple countries and recognized for its technological expertise, our client continues to invest in the modernization of its after-sales operations and the development of innovative digital solutions.

As part of a European transformation journey, the company is seeking a professional capable of acting as the key interface between business teams, key users, and IT partners, ensuring business applications effectively support operational excellence and continuous improvement.

The environment is highly international, multicultural, and focused on innovation, collaboration, and continuous improvement.

Au sein d'une organisation européenne, vous agissez en véritable référent des applications métiers utilisées par les équipes Service et Aftermarket.

À ce titre, vos principales responsabilités sont les suivantes :

• Assurer la gouvernance et le pilotage des applications métiers dédiées aux activités de service après-vente.

• Garantir la performance, la disponibilité et l'évolution continue des outils utilisés par les équipes opérationnelles.

• Coordonner les actions menées avec les équipes Digital, les prestataires IT et les partenaires externes.

• Accompagner les utilisateurs clés dans plusieurs pays européens et promouvoir les bonnes pratiques.

• Piloter la résolution des incidents et contribuer à l'amélioration des processus de support.

• Identifier les opportunités d'optimisation des processus métiers et proposer des solutions innovantes.

• Participer aux projets stratégiques de transformation digitale, de modernisation applicative et de migration des données.

• Contribuer à l'amélioration de l'expérience utilisateur et à la standardisation des pratiques à l'échelle européenne.

English Version

Mission & Responsibilities

As part of a European organization, you will act as the key point of contact and business owner for applications supporting Service and Aftermarket operations across multiple countries.

Your main responsibilities will include:

• Ensuring the governance, performance, and continuous evolution of business applications dedicated to after-sales and service activities.
• Managing application support, maintenance, and enhancement initiatives to meet business needs.
• Coordinating activities with Digital teams, IT service providers, and external partners.
• Supporting and engaging the Key User community across various European countries while promoting best practices.
• Driving incident resolution processes and contributing to the continuous improvement of support services.
• Identifying opportunities to optimize business processes and recommending innovative solutions.
• Participating in strategic digital transformation projects, application modernization programs, and data migration initiatives.
• Contributing to the enhancement of user experience and the standardization of processes and tools across Europe.
• Acting as a bridge between business stakeholders and technology teams to ensure application capabilities align with operational objectives.
• Supporting the future evolution of the application landscape in a dynamic and international environment.

Formation supérieure en ingénierie ou management des opérations.

• Vous justifiez d'une expérience significative dans l'univers du Service, de l'Aftermarket, du SAV, du Field Service Management ou de la gestion des garanties.
• Vous avez déjà évolué dans un environnement industriel international et disposez d'une forte sensibilité aux outils digitaux et aux processus métiers.
• Vous êtes reconnu pour votre capacité à interagir avec des interlocuteurs variés, à fédérer des utilisateurs et à piloter des projets transverses.
• Votre anglais est impérativement courant afin d'échanger quotidiennement avec des équipes internationales.
• Une expérience sur des solutions de gestion du service, maintenance, warranty management, ERP ou FSM constituera un véritable atout.

English Version

Profile Required

Bachelor's or Master's degree in Engineering, Business Information Systems, Operations Management, or a related field.

• You have significant experience within Service Operations, Aftermarket Services, After-Sales Support, Field Service Management, Warranty Management, or similar business environments.
• You have previously worked in an international industrial organization and demonstrate a strong interest in business applications, digital tools, and process optimization.
• You are recognized for your ability to interact with diverse stakeholders, engage and support user communities, and successfully lead cross-functional projects.
• Fluency in English is mandatory, as you will collaborate daily with international teams and stakeholders across multiple countries.
• Experience with Service Management, Maintenance Management, Warranty Management, ERP, FSM (Field Service Management), or other business-critical operational systems would be considered a strong asset.
• You combine strong business acumen, excellent communication skills, and a proactive mindset, enabling you to drive continuous improvement initiatives and support large-scale digital transformation programs in a multicultural environment.