Global Project Management Specialist M - F Head Office H/F CMA CGM
- Marseille - 13
- CDD
- Bac +3, Bac +4
- Bac +5
- Transport • Logistique
Détail du poste
In the role of Project Manager within the Customer Care Transformation team, you will play a critical part in advancing business transformation initiatives. Your primary responsibilities will include overseeing strategic products or projects, designed to enhance the experiences of both our customers and end users.
Key Responsibilities
Define project objectives, success criteria, and key performance indicators together with senior management.
Identify and manage project risks, issues, and dependencies, ensuring timely resolution and mitigation.
Facilitate effective communication and collaboration among project stakeholders, including executives, business units, and external partners.
Monitor and report on project progress, providing regular updates to stakeholders and ensuring alignment with business goals.
Drive continuous improvement by identifying opportunities for process optimization and efficiency gains.
Ensure projects are delivered on time, within scope, and within budget, while meeting quality standards.
Apply comprehensive knowledge of CMA CGM processes and systems (including LISA, LARA, C2A, and MyCS), as well as agency operations, to efficiently oversee and implement projects.
Management of products, project or a portfolio of projects, ensuring strategic alignment, successful and timely delivery.
Qualifications
Bachelor's degree in a related field; Master's preferred.
Prior experience in a customer service or transformation focused role.
Strong analytical, project management, and strategic planning skills.
Strong team building, management and collaborative skills.
Knowledge and experience in CMA-CGM internal tools (NOVA, LARA, etc.) and processes.
Understanding of artificial intelligence operations and the capability to develop and incorporate AI solutions into routine tasks.
Company Commitment
We invite you to be part of our dynamic Customer Care Transformation Team, where collaboration, innovation, transformation and continuous improvement shape the future of our customer and employee experiences. Your role is instrumental
Come along on CMA CGM's adventure !
Les avantages
- Environnement de travail agréable au sein de la Tour Jacques SAADE
- Couverture santé et prévoyance
- Participation au remboursement des frais de transports en commun
- CE, resto d’entreprise, salle de sport, conciergerie (selon bureaux)
Les étapes de recrutement
Les étapes de recrutement peuvent varier selon l'offre à laquelle vous postulez.
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Etude de votre profil par notre équipe recrutement : vous recevrez une réponse
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Première prise de contact par notre équipe Recrutement pour les candidat(e)s
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Premier entretien RH
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Entretiens opérationnels
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Réponse et finalisation de l’offre
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CMA CGM en images
Publiée le 17/09/2026 - Réf : 564490-en_GB