Delivery Customer Care Coordinator F - M H/F Airbus Defense and Space

Description de l'emploi:

Take off with Airbus Helicopters!

Airbus Helicopters is looking for a Customer Care Coordinator (m/f) to join the Delivery Customer Care team based in Marignane, France.

Join us to shape the future of aeronautics and help protect lives during missions accomplished thanks to our helicopters.

The Marignane site, the 3rd largest industrial site in France, near Marseille and Aix-en-Provence, is undergoing a deep transformation to offer a high-tech, inclusive, and environmentally friendly working environment.

You will have a unique professional experience, at the heart of the manufacturing of our helicopters.

To learn more about our site and our activities:

Work environment and mission

Located in Marignane, our Delivery Center is the global hub for sending brand-new helicopters to customers and subsidiaries worldwide. Working here means being at the center of an incredible journey with customers from all over the world.

We are a diverse, fast-paced team that thrives on collaboration. Here, Delivery Managers, Technicians, Pilots, Support & Services, Sales, and Production teams work hand-in-hand to create unforgettable customer experiences. If you want to work in a dynamic environment where safety, quality, and a passion for customer satisfaction are at the heart of everything we do, you'll fit right in.

Watch our introductory video to see our unique work environment in action:

About the Role

Our Delivery Customer Care team is dedicated to crafting an optimized, world-class customer experience and continuously improving customer satisfaction during all customer-facing activities.

As a Customer Care Coordinator, your mission will be to design, coordinate, and sublimate the customer journey. You will be the orchestrator of a unique delivery experience, ensuring every detail-from digital communication to physical hospitality-reflects Airbus's excellence.

Key Responsibilities

1. Unique Customer Experience & Customer Intelligence

• "Know Your Customer" (KYC): Conduct active research on upcoming customer profiles, create detailed "ID cards", and prepare with internal teams brief releases for stakeholders.

• Tailored Experience: Manage customer profiling, customization, and execution (ordering and preparing personalized touches).

• Feedback Loop: Collect, analyze, and leverage customer feedback to continuously improve the delivery experience.

2. Event Coordination, Branding & Hospitality

• Manage operational touchpoints: Gifts & Customization, Airbus promotional shop, and Visual Branding at the Delivery Center.

• Coordinate the Hospitality Guide and support dedicated setups (including ACH - Airbus Corporate Helicopters policies).

• Liaise with facility management and cross-functional teams: Catering, Cleaning, Welcome Hostesses, Customer room bookings, and common site areas .

3. Modern Communication & Community Animation

• Internal & External Communication: Design, refresh, and animate dynamic communication channels regarding delivery activities, milestones, and projects.

• Creative Content: Propose innovative ways to promote the Delivery Center's successes and updates.

4. Digitalization & Continuous Improvement

• Dashboards & Reporting: Maintain, monitor, and improve activity tracking with clear, modern dashboards.

• IT Tool Optimization: Propose and implement improvements on existing digital and collaborative tools.

• Global Harmonization: Actively contribute to various Delivery improvement initiatives and help harmonize ways of working worldwide.

Your profile:

We are looking for a candidate who is passionate about customer service, highly organized, and expert in modern communication tools.

Technical & Digital Skills:

• Digital native / Advanced user: Mastery of digital work suites (Google Workspace/Workspace Enterprise) and modern collaborative tools (Slack, Teams, etc.).

• Data & Tracking: Ability to build, read, and maintain performance dashboards.

• Communication & Community Tools: creating engaging visual/written communication materials. Experience in animating online communities (intranet, Hubs, social platforms) is a plus.

Soft Skills:

• Customer-Centric Mindset: Deep sensitivity to high-end customer needs and a strong sense of hospitality.

• Adaptability & Problem-Solving: A flexible, conciliatory nature; you remain calm, proactive, and structured when facing unforeseen scenarios or sudden changes.

• Interpersonal Excellence: Outstanding communication and presentation skills, with a high level of emotional intelligence.

• Ethics & Compliance: Awareness of Ethics and Compliance expectations, particularly critical in direct customer-facing environments.

Languages:

• French: Fluent / Negotiation level (written and spoken).

• English: Fluent level (written and spoken).

• Any other language is a plus.

3 Reasons to join us:

Our: Six essential values form the core of our company. Defined for employees by employees, our Airbus values shape the DNA of our business, reflecting the unique mix of qualities found in each member of our global family.

: We foster an inclusive and rewarding work environment, where everyone's diversity is valued and respected. An inclusive and diverse workforce is the engine of innovation at Airbus. It makes us unique and contributes to better problem-solving.

:

At Airbus, we build the future together and your success is our priority.

Expect a global, competitive, and transparent compensation package (including salaries, bonuses, profit-sharing, participation, and preferred share ownership plan), designed to reward the impact and performance you bring, both individually and collectively.

We invest in your complete well-being: professional development (training, mentoring, international mobility), health coverage, retirement, and a commitment to a supported work-life balance (parental support, flexibility).

And for your daily life, benefits that make a difference:

• A dynamic CSE (Social and Economic Committee) offering many advantages (company restaurant, children's leisure center, associations and sports complex, travel allowances, etc.).

• Transport facilities: Take advantage of our company shuttles or the reimbursement of your annual transport pass.

Our recruitment process:

Apply online.

Analysis of your application by the recruitment department.

Our positions require a security clearance, complete the questionnaire that will be sent to you.

Conduct recruitment interviews: HR interview and technical interview with your future manager

Receive the job offer!

Ready to take off? Give a new dimension to your career by applying now!

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Cet emploi exige une connaissance des risques de conformité potentiels et un engagement à agir avec intégrité, comme base de la réussite, de la réputation et de la croissance durable de la société.

Unité légale:

Type de contrat:

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En soumettant votre CV ou votre candidature, vous autorisez Airbus à utiliser et stocker des informations vous concernant à des fins de suivi de votre candidature ou de futurs emplois. Ces informations ne seront utilisées que par Airbus.
Airbus s'engage à assurer la diversité de sa main-d'oeuvre et à créer un environnement de travail inclusif. Nous accueillons toutes les candidatures, quels que soient le milieu social et culturel, l'âge, le genre, l'invalidité, l'orientation sexuelle ou les croyances religieuses des postulants.

Airbus est depuis toujours attaché à l'égalité des chances pour tous. En tant que tel, nous ne demanderons jamais aucun type d'avance de frais dans le cadre d'un processus de recrutement. Toute usurpation d'identité d'Airbus à cette fin doit être signalée à.

Chez Airbus, nous vous aidons à travailler, à vous connecter et à collaborer plus facilement et de manière plus flexible. Dans la mesure du possible, nous favorisons les modalités de travail flexibles pour stimuler la pensée innovante.