Insurance Itil V4 Process Consultant - IT H/F

collectivite

Information importante

Type de contrat:

Freelance

Taux journalier :

TJM HT max 609 € (hors éventuels frais de mission, à discuter avec le client)

Localisation :

Paris, France

Date de démarrage :

Urgent

Mode de travail :

Hybride

Publié le :

16 avril 2026

Le besoin

Service Description (but not limited to) :

· All ITSM processes have been standardized to an ITIL 3 standard. In line with new ambitions to evolve the agile lifecycle, the mission aims to assess how ITIL v4 can support these objectives and streamline interfaces between delivery and service.

· Review existing processes and associated roadmaps

· Provide expert input into future roadmaps and define approaches to evolve towards ITIL v4

· Advise on opportunities to improve alignment between service delivery practices and toolsets

· Contribute to the alignment of stakeholders responsible for processes with the ITIL practice model

Service Deliverables (but not limited to):

· Provide fact-based recommendations for process improvements leveraging available data

· Design updated roadmaps and defined process objectives

· Facilitate process mapping and process re-engineering initiatives to better align with Agile approaches

Expertise :

· Advanced expertise in process analysis and optimization methodologies

· Demonstrated expertise in ITIL v4 and in supporting transitions to updated standards

· Confirmed expertise in global IT operations environments

· Expertise in interpreting and leveraging data to drive measurable process enhancements

Service Qualifications :

· ITIL v4

· ServiceNow

· Expertise in large-scale transformation initiatives

· Expertise in structured problem resolution

· Expertise in stakeholder interaction, workshop facilitation, and cross-entity coordination