Finance Application Manager H/F CMA CGM

THE ROLE

In order to address its Ship Management ERP (SmartTOUCH) support and evolution, CMA ships is reinforcing its Digital Solutions team with a position of IT Application Expert (Finance Module).

WHAT ARE YOU GOING TO DO?

· Comply with IMS and all relevant international rules and regulations.
· Ensure all your duties in accordance with quality, health, safety, environmental and ethics policies.
· Propose a continuous performance improvement plan which will be reported and reviewed on a periodical basis.
· Be responsible for maintenance and product evolution of software applications.

1. Application Support
· Provide level 1/2 technical support for day-to-day application queries and issues
· Analyze the root cause, resolve the data management issues and propose permanent fix (if applicable).
· Monitor,manage and solve application problems via the dedicated incident management tool within the OLA.
· Document issues, observations and outcomes accurately to escalate issues as required in vendors incident
management tool and to ensure the resolution within the SLA.
· Maintain and create documentation for technical troubleshooting and best practices.
· Maintain understanding of company business processes.

2. Product Management
· Identify, capture and translate business requirements for technical discussion.
· Prioritise business needs with Business Stakeholders on the release of functionalities.
· Document the feedback, suggestions and business requirements via the dedicated change management tool.
· Monitor product development to ensure consistency against business requirements.
· Perform functional test on product and coordinate User Acceptance Test with business users.

WHO ARE WE LOOKING FOR?

Must have 3-5 years experience in:

• Product management and application support.
• Driving product and process improvements.
• Providing front end application support.
• A maritime culture is highly appreciated for this position
• You must be fluent both in English and French

PERSONAL ATTRIBUTES:

• Analytical skills
• Goal oriented and self-motivated
• Strong multi-tasking and organizational skills
• Effective verbal, written and presentation skills
• Ability to work both independently and in a team-based environment.
• Proficient in determining the causes for application errors.

Come along on CMA CGM's adventure