Components Coordinator H/F PSA Retail France SAS

At Stellantis, customer satisfaction and continuous quality improvement are at the heart of everything we do.

As a Components Coordinator, you will be a key player in transforming customer feedback into meaningful actions, ensuring that our vehicles on the road continue to deliver an outstanding experience.

You will work at the intersection of Quality, Engineering, Aftersales, and Market teams, becoming the reference point for technical insights, field issue management, and robust corrective actions.


WHAT YOU WILL DO

- Be the main point of contact for markets, collecting and analyzing customer quality feedback (Customer Incident Reports).
-Monitor case progression and ensure timely resolution by coordinating with Engineering and Technical departments.
-Support Aftersales networks in deploying effective and sustainable solutions to address field issues.
- Contribute directly to vehicle quality improvement and help control warranty costs across Stellantis brands.
- Track ongoing technical topics (events, quality actions, improvements) and provide updates to markets via internal tools or dedicated meetings.
- Work closely with Technical Assistance teams to align on diagnostics, solutions, and escalation paths.
- Evaluate the quality and completeness of Customer Incident Reports to facilitate proper investigation.
- Escalate complex issues to the Control Tower and take part in quality gate reviews.
- Draft Technical Service Bulletins (TSBs) once corrective measures are validated by Engineering.

This is a role with real impact, where your work helps improve the customer experience and the quality perception of our iconic brands.