Détail du poste
What is the opportunity?
CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.
Region: Selangor - Malaysia
Working Hours (3 shift rotations - Malaysia time): 6:00AM-3:00PM / 9:00AM-6:00PM / 5:00PM-2:00PM
What will you do?
Primary Responsibilities
Performs Local IT daily activities as per checklist accurately and timely
Local IT support daily activities:Incident resolution escalated by IT Helpdesk
Manage incidents/service request related any hardware and software use by CACEIS Malaysia users within SLA
Provide technical support for Townhall, Job Fair and meeting/training rooms setup
Deployment and movement of physical assets
Asset management (inventory update, tracking etc, reconciliations)
Ensuring the team KPI/KQI's are met as per incident SLA
Ensure that all production environment facilities (PCs, Telephony system, Mobile Devices and Video Conference) are always in good running condition
Support DRP/BCP requirement in the organization
Analyse and escalate issues if required to Support teams for resolutions
Develops and maintains technical procedures and user guides
Ensure appropriate communication to users on any issue arise
Communicate and follow up regularly with the service providers whether internally or externally on any issues arise
Troubleshooting, diagnosing and solving issues related to system and network problems with a hardware/software fault
Ensure daily activities performed in accordance with CACEIS Malaysia Compliance and Audit guidelines
Keep records of all IT assets (receiving, faulty, repairing, relocate)
Participate in the resolution and follow up of any items identified by the Audit
Bienvenue chez CACEIS
Présent en Europe, en Amérique du Nord, en Amérique du Sud et en Asie, CACEIS propose une gamme complète de produits et services : exécution, compensation, change, prêt-emprunt de titres, conservation d'actifs, banque dépositaire et administration de fonds, support à la distribution des fonds, solutions de middle-Office et services aux émetteurs.
CACEIS est un consolidateur du marché européen de l'asset servicing et affiche une activité en croissance régulière. Le Groupe détient près de 5 300 milliards d'euros d'actifs en conservation et près de 3 400 milliards d'euros d'encours sous administration (chiffres au 31 décembre 2024).
En agissant chaque jour dans l'intérêt de la société, nous sommes un groupe engagé en faveur des diversités et de l'inclusion et plaçons l'humain au coeur de toutes nos transformations. Tous nos postes sont ouverts aux personnes en situation de handicap.
Publiée le 01/04/2026 - Réf : 2026-111006