Customer Project Manager Team Lead F - M - Exotrail H/F Exotrail

About Exotrail 🚀

Born from a strong ambition to reach for the stars, Exotrail is a fast-growing scale-up founded in 2017. Its mission: to develop and commercialize propulsion systems for small satellites on a global scale.

We design products focused on impact, fast delivery, and continuous improvement. Inspired by the digital world, we are firmly customer-oriented and driven by an entrepreneurial spirit.

We manage risks to push boundaries and achieve results that would not be possible within a traditional space model.

We deploy every necessary resource to support the development of our products, whether in propulsion or in-orbit services. Strengthened by an innovative mindset inherited from our early days, we are preparing to grow into an ambitious industrial company.

Job Description 👨‍💻

We are looking for a Customer Project Manager Team Lead at our Massy site, to support the rapid growth.

Attached to the Customer project department, the Customer Project Manager Team Lead is responsible for managing strategic propulsion projects, from systems' specific accommodation fitting the platform, to delivery to customers :

• Ensuring customer satisfaction and project success by supervising the planning execution and delivery of the projects.

• Being the bridge between the Customer Project Management team and the Head of Project.

Coordinating cross-functional teams to ensure project milestones (internal and external) are achieved on time, on quality, and on cost.

You will be at the interface between the customer and the Exotrail business and technical teams, as a primary contact, ensuring that contractual obligations and customer expectations are met throughout the project lifecycle.

Your main tasks and responsibilities will be:

📌 Managing Team : Guiding and energising CPM team. Serve as escalation point for complex projects; Actively participate in structuring the project management function; Propose process improvement actions and contribute to the development of the team's skills.

📌 Managing client's project portfolio : Define and enforce processes, template and tools with the PMO; promote continuous improvement.

📌 Client relation & Technical Coordination: primary point of contact for all projects; build trust-based relationship; Explain technical needs and involving TPM and Module Leaders to delve into complex topics as needed.

📌 Planning & Reporting : Oversee schedule, budget and timeline definition; validate schedule; Monitor KPI and prepare reports; validate & consolidate project activity workload plans.

📌 Risk Management : Identify technical, contractual and financial risks; Propose mitigation plans; Prioritise and adjust resources based on deviation;

Preferred Experience 💁‍♀️

📌 Engineering degree or Master's in engineering, physics, electronics, or equivalent technical field. Additional training in project management (PMP, PRINCE2, Agile, etc.)

📌 Proven Experience (min 8-10 years) in complex project management in technical or industrial environement. Experience in the aerospace industry is highly appreciated. Startup experience is a plus.

📌 Strong understanding of product development cycles and project management tools

📌 Skills in contract and budget management

📌 Leadership and strong communication skills uniting multidisciplinary teams/

📌 Strong client orientation, listening and negotiation skills.

📌 Highly motivated and capable to work in a challenging field, and that excels in a collaborative environment.

📌 French and English (min B2 for spoken and written) is a must. Additional languages are a plus.

About our recruitment process 🤝

We are committed to recruiting the right people for the right job regardless of your private backround.

We meet at least three times in order to give you a better idea of what it's like to work at Exotrail:
1. Technical interview with your future manager: You will learn more about the position and the required qualifications
2. On-site interview with HR and VP: You will discover your work environment and learn more about our culture
3. Interview with a founder: You can make sure that you share the same vision and values of the company

About Exotrail 🚀

Born from a strong ambition to reach for the stars, Exotrail is a fast-growing scale-up founded in 2017. Its mission: to develop and commercialize propulsion systems for small satellites on a global scale.

We design products focused on impact, fast delivery, and continuous improvement. Inspired by the digital world, we are firmly customer-oriented and driven by an entrepreneurial spirit.

We manage risks to push boundaries and achieve results that would not be possible within a traditional space model.

We deploy every necessary resource to support the development of our products, whether in propulsion or in-orbit services. Strengthened by an innovative mindset inherited from our early days, we are preparing to grow into an ambitious industrial company.

Job Description 👨‍💻

We are looking for a Customer Project Manager Team Lead at our Massy site, to support the rapid growth.

Attached to the Customer project department, the Customer Project Manager Team Lead is responsible for managing strategic propulsion projects, from systems' specific accommodation fitting the platform, to delivery to customers :

• Ensuring customer satisfaction and project success by supervising the planning execution and delivery of the projects.

• Being the bridge between the Customer Project Management team and the Head of Project.

Ensuring customer satisfaction and project success by supervising the planning execution and delivery of the projects.

Being the bridge between the Customer Project Management team and the Head of Project.

Coordinating cross-functional teams to ensure project milestones (internal and external) are achieved on time, on quality, and on cost.

You will be at the interface between the customer and the Exotrail business and technical teams, as a primary contact, ensuring that contractual obligations and customer expectations are met throughout the project lifecycle.

Your main tasks and responsibilities will be:

📌 Managing Team : Guiding and energising CPM team. Serve as escalation point for complex projects; Actively participate in structuring the project management function; Propose process improvement actions and contribute to the development of the team's skills.

📌 Managing client's project portfolio : Define and enforce processes, template and tools with the PMO; promote continuous improvement.

📌 Client relation & Technical Coordination: primary point of contact for all projects; build trust-based relationship; Explain technical needs and involving TPM and Module Leaders to delve into complex topics as needed.

📌 Planning & Reporting : Oversee schedule, budget and timeline definition; validate schedule; Monitor KPI and prepare reports; validate & consolidate project activity workload plans.

📌 Risk Management : Identify technical, contractual and financial risks; Propose mitigation plans; Prioritise and adjust resources based on deviation;

Preferred Experience 💁‍♀️

📌 Engineering degree or Master's in engineering, physics, electronics, or equivalent technical field. Additional training in project management (PMP, PRINCE2, Agile, etc.)

📌 Proven Experience (min 8-10 years) in complex project management in technical or industrial environement. Experience in the aerospace industry is highly appreciated. Startup experience is a plus.

📌 Strong understanding of product development cycles and project management tools

📌 Skills in contract and budget management

📌 Leadership and strong communication skills uniting multidisciplinary teams/

📌 Strong client orientation, listening and negotiation skills.

📌 Highly motivated and capable to work in a challenging field, and that excels in a collaborative environment.

📌 French and English (min B2 for spoken and written) is a must. Additional languages are a plus.

About our recruitment process 🤝

We are committed to recruiting the right people for the right job regardless of your private backround.

We meet at least three times in order to give you a better idea of what it's like to work at Exotrail:
1. Technical interview with your future manager: You will learn more about the position and the required qualifications
2. On-site interview with HR and VP: You will discover your work environment and learn more about our culture
3. Interview with a founder: You can make sure that you share the same vision and values of the company