Les missions du poste

Project Description:
Support for data center operations, with a focus on the installation, maintenance, and troubleshooting of server and network infrastructures, as well as cabling activities and asset management.

Your Responsibilities:
- Perform daily support activities within the data center.
- Install and commission server and network equipment (rack & stack).
- Carry out and document cabling (copper and fiber optics).
- Provide Level 1 (Layer 1) troubleshooting for hardware and connectivity issues.
- Track and handle incidents and requests through ticketing tools.
- Maintain and update asset management data (using scanners).
- Participate in the lifecycle management of equipment (servers, switches, routers, storage).
- Contribute to change and maintenance processes, including preventive actions.
- Follow procedures (SOPs), as well as safety and quality standards.
- Communicate with internal teams and clients regarding incidents and actions taken.
- Participate in on-call duty outside business hours.

Le profil recherché

- Experience in data center environments, particularly in rack & stack (2-3 years)
- Knowledge of OS provisioning (via USB or network)
- Basic knowledge of Linux and initial experience with scripting (Ansible, GitHub, etc.)
- Experience with ticketing tools (ideally Jira)
- Knowledge of server hardware (HP, Dell, Supermicro)
- Basic understanding of networking and protocols (Cisco, Arista, Juniper)
- Knowledge of DNS and DHCP
- Good understanding of data center best practices (redundancy, cabling, energy consumption)
- Experience in structured cabling (copper and fiber)
- Basic knowledge of power supply, cooling (HVAC), and infrastructure
- Strong written and verbal communication skills (fluent English)
- Organized, reliable, and a team player
- Ability to perform physical tasks (handling equipment)
- Availability to work on-site and participate in on-call duties
- Certifications are a plus: CompTIA Server+, ITIL Foundation, CCNA, Linux

Infos complémentaires

At agap2, every talent matters. If you have a disability, feel free to ask us any questions and apply. This position is open to everyone, regardless of gender or identity.