Ev Technical Support Expert - Ac Charging H/F Schneider Electric

Job Description

Job summary :

As our Technical Support Expert for AC Charging, you will be the final escalation point for all complex technical issues related to our AC wallbox and commercial charging portfolio. We are looking for a proactive problem-solver with a strong sense of ownership, who not only resolves today's toughest cases but also actively works to prevent tomorrow's. You will collaborate closely with our international R&D teams, transforming your findings into knowledge that empowers our entire service network.

Your missions :

• Expert Support (70%):
• Perform in-depth root cause analysis on escalated AC support cases using log files, schematics, and remote diagnostics.
• Troubleshoot complex issues related to vehicle-charger interoperability, OCPP communication, load management, and network integration.
• Act as the primary technical liaison between the European support team and international R&D teams for AC product issues.
• Ensure all support activities meet our strict Service Level Agreements (SLA).

• Empowerment & Proactive Improvement (30%):
  • Demonstrate strong ownership by actively monitoring the performance of the AC charger install base and identifying potential systemic issues before they escalate.
  • Proactively analyze support data to identify recurring issues and trends, and propose solutions to R&D.
  • Act as a Subject Matter Expert (SME) for the AC portfolio, authoring, reviewing, and maintaining high-quality technical documentation, including troubleshooting guides and Knowledge Base articles to empower L1/L2 teams.
  • Provide technical expertise and content for advanced service training programs.

Your profile :

• Bachelor's degree in electrical engineering, Automation, Mechatronics, or a related technical field.
• 3-5 years of experience in a technical support (L2/L3) or engineering role within the EV charging (EVSE), automotive, or renewable energy industry.
• Solid technical knowledge of EV charging technology, standards and communication protocols such as OCPP.
• Demonstrated experience in analyzing log files and diagnosing complex issues such as vehicle-charger interoperability.
• Proven ability to work with a high degree of autonomy and ownership.
• Excellent communication skills and experience collaborating with international technical teams.
• Basic scripting skills (e.g., Python) for data analysis.
• Fluent in English is mandatory. Working proficiency in French is a strong plus
• Valid EU Driving License.

Let us learn about you! Apply today.

Join us in electrifying thefuture!
At Schneider Electric, innovation is sustainable - and so are careers. Here, your job haspurpose, and so does your everyday impact.

• The world's most sustainable company, according to rankings byand: every solution we deliver helps reduce our customers' carbon footprint.

• Making energy more electric andoptimizingits consumptionare the key challenges of this decade - and the very core of what we do.

• A company that grows thanks to, and together with, its people.Here, we take care of:

• Your development:a strong culture of continuous learning, internal mobility, and career advancement to help you shape your future.

• You and your family:up to 8 days of remote work per month with flexible arrangements, along with benefits supporting parenthood and all life situations.

• Your civic engagement:initiatives that empower us to act together for a more sustainable world.

• A company that shares its success.Here, youbenefitfrom individual and collective bonuses, an employee share ownership plan with companycontribution, and more.

Above all, wework together in aninclusive environmentwhere collective success is at the heart of our culture.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.