Customer Portal Product Owner B2b - Salesforce Experience Cloud H/F Becton Dickinson

Job Description Summary

As a global partner to the pharmaceutical industry, BD Medical BioPharm Systems designs, manufactures, and markets readytofill injectable drug delivery systems. We provide pharmaceutical and biotechnology companies with innovative solutions, tools, and resources to support them in achieving their goals-from product development to launch and throughout the entire product lifecycle.

The global headquarters of this business unit is located in Le PontdeClaix, near Grenoble, on a site that also hosts a manufacturing unit, one of the seven
production sites worldwide (France, UK, Spain, Singapore, Japan, US, Mexico).

Join us as the Customer Portal Product Owner (B2B / Salesforce Experience Cloud) and guide the advancement of our PS Customer Portal. You will have an outstanding role as the primary business contact for a platform aligned with global initiatives. This also ensures a flawless digital experience for our customers and internal users.

Job Description

We arethe makers of possible

BD is one of the largest global medical technology companies in the world.Advancing the world of health™ is our Purpose, andit'sno small feat. It takes the imagination and passion of all of us-from designand engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD,you'lldiscover a culture in which you can learn,growand thrive. And find satisfaction in doing your part to make the world a better place.

Become amaker of possiblewith us!

Responsibilities

Operational Ownership - Run

• Own the daytoday operational run of the PS Customer Portal, ensuring service continuity and reliability for customers and internal users in line with approved operational and validation frameworks
• Proactively monitor, identify, qualify, and manage issues, from early detection through resolution
• Ensure clear communication and visibility throughout the issues resolution lifecycle
• Perform firstlevel functional and technical analysis of issues to understand root causes, scope, and business impact
• Act as the primary business interface with IT delivery teams, supporting issue resolution and ensuring timely followup
• Act as a handson superuser of the portal, supporting access management, navigation issues, and user lifecycle topics when needed
• Maintain and update operational documentation (run procedures, known issues, user guidance) including documentation supporting validated system operation
• Support internal and external audits by explaining portal processes, controls, and operational procedures

Enhancement Management - Build & Continuous Improvement

• Own the endtoend enhancement lifecycle, from business need identification to release and postdeployment stabilization
• Capture and clarify cross-functional business needs, analyze underlying processes, and translate requirements into clear user stories and acceptance criteria
• Prioritize and manage the product backlog, balancing operational urgency, business value, and customer experience impact
• Ensure topofbacklog readiness for upcoming releases (clear scope, business context, acceptance criteria, dependencies)
• Actively participate in backlog grooming, enhancement reviews, testing coordination, and release preparation meetings
• Ensure enhancements deliver consistent and seamless customer experience across portal functionalities while adhering to validated system and change control requirements
• Produce and maintain functional documentation for new and enhanced features to support training, adoption, and longterm sustainability

Analytics, Insights & Community Enablement

• Lead, build, and deploy business intelligence capabilities to increase information visibility and ease of access for key PS stakeholders, improve decision quality and operational productivity, and promote a business intelligence mindset that enables stronger collaboration across PS commercial functions
• Leverage reports, insights and customer feedback to support run stability, prioritization of enhancements, and continuous improvement of the PS Customer Portal
• Drive and animate the PS Customer Portal superuser community, enabling effective relays for tool guidance and adoption, and positioning superusers as key contributors to issue identification, enhancement input, testing, and change adoption
• Design, maintain, and deliver training content (guides, walkthroughs, tips & tricks) for superusers, business teams, and other users
• Support change and adoption by ensuring users and stakeholders have clear visibility on portal usage, value delivered, and improvement opportunities

Preferred Requirements:

• Handson operational mindset, with proven ability to own daily run activities, incident management, and enhancement delivery endtoend
• Strong Salesforce (SFDC) functional knowledge is mandatory, including reporting and data manipulation; Experience / Community Cloud is a strong plus
• Excellent communication skills (written, verbal, presentation), with the ability to adapt messages to different audiences, from senior leadership to operational users and technical teams
• Strong analytical capability to understand & clarify complex business workflows and data environments
• Ability to translate unstructured business needs into clear user stories, requirements, and priorities
• Proven ability to influence crossfunctionally without direct authority, mobilizing teams through clarity, credibility, and collaboration
• Strong stakeholder and relationship management skills, including the ability to work effectively in global, crossfunctional environments
• Fluent in English and comfortable operating in international contexts
• Preferably B.S. or B.A. degree in science or business discipline, with focus in marketing and/or sales management. MBA preferred
• Demonstrated excellence in data manipulation in a global and cross-functional environment
• Demonstrated excellence in presenting to commercial teams, senior leaders and similar group

Salaryrange for the role:€60.000to€80.000

Click on apply if this sounds like you!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week tomaintainour culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-lifebalance. Remote or field-based positions will have different workplace arrangements which will beindicatedin the job posting.

Becton,Dickinsonand Companyisan Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit:

Required Skills

Optional Skills

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Primary Work Location

FRA Le Pont-de-Claix Cedex

Additional Locations

Work Shift

Chez BD, nous nous engageons fermement à investir dans nos collaborateurs - leur bien-être et leur développement, ainsi qu'à offrir des opportunités de récompenses et de reconnaissance qui favorisent une culture de la performance. Nous démontrons cet engagement en proposant un ensemble précieux et compétitif de programmes de rémunération et d'avantages sociaux dont vous pouvez apprendre davantage sur notre site Carrières sous la rubrique .

Des fourchettes de salaires ou de taux horaires ont été mises en place pour récompenser équitablement et de manière compétitive les collaborateurs, ainsi que pour soutenir la reconnaissance de leurs progrès, allant du niveau débutant aux experts dans leur domaine, et la mobilité des talents. De nombreux facteurs, tels que l'emplacement, contribuent à la fourchette affichée.

Des fourchettes de salaires ou de taux horaires offertes à un candidat retenu sont déterminées à la base de son expérience, son éducation et ses compétences, ainsi que par les lois du travail et les exigences de la Convention Collective (CBA) applicables au lieu de travail.

Informations sur la fourchette salariale

€55,000.00 - €88,000.00 EUR Annuelle