Client Operations Officer Otc Pricing Derivatives - Market Solutions M - F H/F CACEIS

What is the opportunity?

CACEIS Malaysia is a processing center of operational excellence supporting the European countries across various geographical time zones. Malaysia is one of the operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements - income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximize efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our centers of excellence' and to implement/leverage standard processes globally.

You will be responsible in processing the day-to-day Over The Counter (OTC) Derivative activities under Market Solutions. The position requires good experience and background in operations including familiarity with OTC products. Individual should be proactive, team focus, dynamic and he/she adds value by working on a number of simultaneous tasks with minimal supervision while paying special attention to details. Our mission is to perform day-to-day operations in offering transparency and high level of service to our clients.

What will you do?

As a Client Operations Officer, you will:
Perform broker/client statement collection, price extract from external source and verification, trade matching, valuation, reconciliation, investigation and resolution on exceptions
Signoff on daily process requirements in line with the agreed timeline, ensuring quality and accuracy at all times
Ensure all queries are managed effectively and escalation are raised to the Manager on timely manner
Liaise with external or internal stakeholders to expedite and assist in resolution of issue identified that impacts deliverable
Contribute to processes efficiencies and business improvements projects where required
Contribute to procedure updates (in accordance with internal and client policies) and ensure strict adherence at all times

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