Credit Controller Supervisor M - F H/F AGL Group

MAIN MISSION

The Credit Controller Supervisor will lead the credit control and accounts receivable function within the finance team. You will ensure efficient management of customer credit, timely collections, mitigation of credit risk, and support strong cash flow performance. This role includes supervising credit control staff, driving process improvements, and partnering with commercial teams to resolve payment disputes and overdue accounts.

MAIN TASKS AND RESPONSIBILITIES DETAILS

Credit Management & Collections

Supervise and coordinate the credit control team to achieve collection and credit performance targets.

Review customer accounts and ensure invoices are collected within agreed payment terms.

Monitor aged receivables and undertake proactive strategies to reduce outstanding balances.

Approve credit limits and changes within delegated authority, based on financial assessments and risk criteria.

Risk & Compliance

Assess customer financial risk and make recommendations on credit decisions.

Ensure adherence to internal credit policies and compliance with company standards and local regulations.

Escalate high-risk accounts or escalating defaults to senior finance leadership.

Team Leadership & Development

Mentor, train and support junior credit control officers in best practices.

Conduct regular performance reviews and provide coaching to improve productivity.

Develop standard operating procedures and promote consistent practices.

Reporting & Stakeholder Management

Prepare periodic reports on receivables, days sales outstanding (DSO), and collection KPIs for management.

Collaborate with sales, operations, and service teams to resolve billing disputes and clarify invoice issues.

Partner with treasury and finance teams for accurate cash flow forecasting.