Offre Emploi CDI Customer Support Engineer F M Singapour - Recrutement par Exail

Les missions du poste

At the core of the company groups, team up with 30+ support engineers across the globe. Belong in a variety of technical backgrounds and expertise. Work side by side with our customers both on -site and remote to assist every step of an exail product integration and operation. This unique position ensures hands-on experience with the full range of exail products.

Proudly provide 24/7 support to our customer. Assist them to meet their day-to-day objectives. Contribute with prompt, accurate and reliable answers to their questions. Whether they need a simple advice or a further understanding of the technology, they can contact you! Based in the Singapore commercial office, apply and become a Customer Support Engineer (Singapore).

Your duties and responsibilities:

- Represent Exail to customers both internally and externally.
- Remote support to customer:
- Follow-up and respond all hot-line, hot-mail, and customer requests.
- Document, analyze, report, resolve and record customer claims on the database.
- On-site support to customer:

o Pre-survey, installation, commissioning, training, demo, technical assistance.

o Prepare, execute, feedback, debrief, report, and follow up.

- - Within APAC geographical zone and occasionally outside.
- Internal support:
- Interact with all Exail teams to move forward your support cases.
- Assist sales team and project teams on pre-sale and after sales activities.
- Link with the maintenance team for maintenance follow up.
- Link with product teams for continuous knowledge and experience improvement
- Team work:
- Go through continuous internal as well as self-directed training on all related products.
- Own and continuously improve back-office support procedures and tools.
- Share and get knowledge, develop skills, with the team.

Travel: 30% of the time, up to 110 days/year.

Le profil recherché

· Bachelor's degree in engineering (electronic, robotics, mechanical, marine science...)

· Or 5+ year experience, working with high technology products.

· Ideally relevant experience working with inertial navigation, acoustic positioning, sonar systems, or the ability to grow experience on those technologies.

· Service-oriented attitude and results-oriented culture to provide customer satisfaction.

· Strong analytical and problem-solving skills. Resourceful.

· Self-motivated, technically curious, ability to think and work independently.

· Exceptional communication: verbal and written.

· Multi-cultural awareness and experience.

· Fluent English required, ideally fluent in German.