Customer Quality Manager F - m H/F Sartorius

We are looking for a Customer Quality Manager for the Customer Quality Team EMEA/Americas.

This position is available in Aubagne, but also at our sites in Göttingen and Mohamdia.
Grow with us - Your Responsibilities- Coordinate the customer complaint process (from the reception of the complaint to its closure). Quality communication interface between customer and Sartorius

Coordinate the customer complaint process (from the reception of the complaint to its closure). Quality communication interface between customer and Sartorius
- Participate to critical and complex customer complaints according to 8D methodology if required. Contribute to the investigation from containment action definition up to effectiveness check and lessons learned; coordinate global and local resources / teams

Participate to critical and complex customer complaints according to 8D methodology if required. Contribute to the investigation from containment action definition up to effectiveness check and lessons learned; coordinate global and local resources / teams
- Participate to the escalation process for critical complaints in order to assign appropriate resources and manage communication / coordinate actions internally and with customer

Participate to the escalation process for critical complaints in order to assign appropriate resources and manage communication / coordinate actions internally and with customer
- Participate on investigations at customer's site for critical situations and support customer in closing investigations along with the appropriate action plans

Participate on investigations at customer's site for critical situations and support customer in closing investigations along with the appropriate action plans
- Be the single point of entry and drive and coordinate all quality related topics: specifications, statements, questionnaires, customer initiatives, etc.

Be the single point of entry and drive and coordinate all quality related topics: specifications, statements, questionnaires, customer initiatives, etc.
- Facilitate interactions with Key Accounts at local level when required

Facilitate interactions with Key Accounts at local level when required
What will convince us- Bachelor degree in Science, Engineering or Pharmacy or a long-term professional experience in related fields

Bachelor degree in Science, Engineering or Pharmacy or a long-term professional experience in related fields
- Several years of experience (desired: pharmaceutical, medical device or biotechnology)

Several years of experience (desired: pharmaceutical, medical device or biotechnology)
- Master in 8D methodology and FMEA / Risk Analysis, with consideration of all compliance aspects

Master in 8D methodology and FMEA / Risk Analysis, with consideration of all compliance aspects
- Experience in regulated industries and strong knowledge of Quality Systems practices and related regulations

Experience in regulated industries and strong knowledge of Quality Systems practices and related regulations
- Previous experience in customer related processes (mandatory)

Previous experience in customer related processes (mandatory)
- Ability to construct a strong relationship with all relevant stakeholders (internal and external)

Ability to construct a strong relationship with all relevant stakeholders (internal and external)
- Strong negotiation and leadership skills

Strong negotiation and leadership skills
- High personal initiative and strong ability to motivate self and others

High personal initiative and strong ability to motivate self and others
- Ability to work with multi-cultural teams

Ability to work with multi-cultural teams
- Excellent communication and presentation skills

Excellent communication and presentation skills
- Fluent in English

Fluent in English
- Desired experience with software Quality System management tools

Desired experience with software Quality System management tools
What we offer- Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings, coaching for managers

Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings, coaching for managers
Personal and Professional Development: - Large, modern campus: Open office spaces, terraces, company restaurant with vegetarian and vegan options, cozy Italian bistro with ice cream sales, fitness studio and daycare center

Large, modern campus: Open office spaces, terraces, company restaurant with vegetarian and vegan options, cozy Italian bistro with ice cream sales, fitness studio and daycare center
Large, modern campus: - Making an impact right from the start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact

Making an impact right from the start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact
Making an impact right from the start: - Welcoming Culture: Mutual support, teamspirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network

Welcoming Culture: Mutual support, teamspirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network
Welcoming Culture: