Customer Marketing Campaign Manager - CDD - Botify H/F Botify

Botify's technology powers agentic workflows, AI-driven recommendations, and automated cross-platform indexation and deployment. Brands maximize visibility wherever consumers, bots, and AI agents search, protecting and capturing revenue across all search platforms.

Trusted by 500+ leading brands including Macy's, Levi's, Farfetch, the New York Times, and Marks & Spencer, Botify drives digital discovery, sustained profitability, productivity, and brand authority in an AI-first world.

Industry research shows that women and those in traditionally underrepresented groups generally don't apply to jobs unless they check all the boxes for the role. If you feel strongly that you have what it takes for this role but don't check 100% of the boxes - that's okay - we encourage you to apply anyway and highlight what you can bring to the table!

Role Overview

Marketing plays a key role at Botify, supporting growth, customer engagement, and long-term adoption. Customer marketing is central to this mission, helping drive usage, advocacy, and value across the customer lifecycle.

We are looking for a Customer Marketing Campaign Manager (Maternity Leave Cover) to execute and coordinate a defined set of global customer marketing programs. This role is highly execution-focused and works closely with cross-functional teams to ensure consistent and high-quality delivery.

This position is based in Paris and reports to the Global Vice President of Brand and Experience Marketing, with close collaboration across Customer Marketing, Field Marketing, Digital Marketing, Account Management, and Product Marketing teams.

Your responsibilities:

Customer Advocacy & Reference Engine

Support the execution and coordination of Botify's customer advocacy programs, including:

- Manage and maintain a pipeline of customer advocacy assets, including testimonials, quotes, and success stories, in close partnership with the Account Management team
- Coordinate the identification, collection, and validation of customer testimonials across priority accounts
- Ensure timely availability and organization of advocacy assets to support marketing, sales, and customer marketing initiatives
- Work closely with Content Marketing and Product Marketing to ensure customer stories and proof points are aligned with Botify's positioning and messaging.

Customer Enablement & Adoption Program - Masterclass

- Coordinate and execute Botify's Masterclass webinar series, a quarterly customer enablement program focused on driving platform usage and feature adoption.
- Own the end-to-end execution of Masterclass webinars across North America and EMEA, following an established program framework
- Manage operational setup, including webinar creation, campaign setup in Salesforce and HubSpot, registration workflows, and Zoom coordination
- Support speaker logistics and readiness in collaboration with Product Marketing and Account Management teams
- Ensure post-event follow-up, reporting, and replay availability
- Partner with Customer Success and Product Marketing to ensure content relevance and strong customer experience across touchpoints

Customer Advisory Board (CAB) Summit - Event Support

- Support the logistical preparation of Botify's Customer Advisory Board Summit, taking place in October
- Assist the Global Vice President of Brand and Experience Marketing, who leads the event strategy and ownership
- Coordinate with the external event agency and internal stakeholders to ensure smooth planning and execution

Program Tracking & Operational Support

- Track program execution against defined objectives, timelines, and success metrics
- Support reporting and post-program reviews to capture insights and improvement opportunities
- Ensure operational rigor across tools, processes, and documentation

Your qualification:

- 4-5 years of experience in B2B SaaS marketing, with a strong focus on campaign and project management
- Proven experience planning and executing B2B marketing campaigns, including customer-facing programs such as webinars, enablement initiatives, advocacy, or lifecycle campaigns
- Strong project management skills, with the ability to manage multiple initiatives in parallel and coordinate cross-functional contributors
- Excellent communication skills, with the ability to work effectively across Marketing, Sales, Customer Success, and Product teams
- Highly organized, detail-oriented, and execution-focused, with strong follow-through
- Hands-on and adaptable, comfortable operating in a fast-paced environment with clear priorities
- Experience using Salesforce and HubSpot is a must

What we offer:

- Unlimited Time Off
- 11 company holidays
- 16 weeks of parental leave
- Summer Fridays
- ClassPass Subscription
- Team building events and initiatives
- Flexible work policy
- Commuter benefits
- 401k
- Health and Wellness perks

We are proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Botify's leading agentic AI search technology and seasoned experts ensure every brand has the power to be found, both in traditional and AI search. With one powerful platform, brands achieve visibility, relevance, and greater control across Google, Bing, ChatGPT, Perplexity, and more.

Botify's technology powers agentic workflows, AI-driven recommendations, and automated cross-platform indexation and deployment. Brands maximize visibility wherever consumers, bots, and AI agents search, protecting and capturing revenue across all search platforms.

Trusted by 500+ leading brands including Macy's, Levi's, Farfetch, the New York Times, and Marks & Spencer, Botify drives digital discovery, sustained profitability, productivity, and brand authority in an AI-first world.

Industry research shows that women and those in traditionally underrepresented groups generally don't apply to jobs unless they check all the boxes for the role. If you feel strongly that you have what it takes for this role but don't check 100% of the boxes - that's okay - we encourage you to apply anyway and highlight what you can bring to the table!

Marketing plays a key role at Botify, supporting growth, customer engagement, and long-term adoption. Customer marketing is central to this mission, helping drive usage, advocacy, and value across the customer lifecycle.

We are looking for a Customer Marketing Campaign Manager (Maternity Leave Cover) to execute and coordinate a defined set of global customer marketing programs. This role is highly execution-focused and works closely with cross-functional teams to ensure consistent and high-quality delivery.

This position is based in Paris and reports to the Global Vice President of Brand and Experience Marketing, with close collaboration across Customer Marketing, Field Marketing, Digital Marketing, Account Management, and Product Marketing teams.

Support the execution and coordination of Botify's customer advocacy programs, including:

- Manage and maintain a pipeline of customer advocacy assets, including testimonials, quotes, and success stories, in close partnership with the Account Management team
- Coordinate the identification, collection, and validation of customer testimonials across priority accounts
- Ensure timely availability and organization of advocacy assets to support marketing, sales, and customer marketing initiatives
- Work closely with Content Marketing and Product Marketing to ensure customer stories and proof points are aligned with Botify's positioning and messaging.

Manage and maintain a pipeline of customer advocacy assets, including testimonials, quotes, and success stories, in close partnership with the Account Management team

Coordinate the identification, collection, and validation of customer testimonials across priority accounts

Ensure timely availability and organization of advocacy assets to support marketing, sales, and customer marketing initiatives

Work closely with Content Marketing and Product Marketing to ensure customer stories and proof points are aligned with Botify's positioning and messaging.

- Coordinate and execute Botify's Masterclass webinar series, a quarterly customer enablement program focused on driving platform usage and feature adoption.
- Own the end-to-end execution of Masterclass webinars across North America and EMEA, following an established program framework
- Manage operational setup, including webinar creation, campaign setup in Salesforce and HubSpot, registration workflows, and Zoom coordination
- Support speaker logistics and readiness in collaboration with Product Marketing and Account Management teams
- Ensure post-event follow-up, reporting, and replay availability
- Partner with Customer Success and Product Marketing to ensure content relevance and strong customer experience across touchpoints

Coordinate and execute Botify's Masterclass webinar series, a quarterly customer enablement program focused on driving platform usage and feature adoption.

Own the end-to-end execution of Masterclass webinars across North America and EMEA, following an established program framework

Manage operational setup, including webinar creation, campaign setup in Salesforce and HubSpot, registration workflows, and Zoom coordination

Support speaker logistics and readiness in collaboration with Product Marketing and Account Management teams

Ensure post-event follow-up, reporting, and replay availability

Partner with Customer Success and Product Marketing to ensure content relevance and strong customer experience across touchpoints

Customer Advisory Board (CAB) Summit - Event Support

- Support the logistical preparation of Botify's Customer Advisory Board Summit, taking place in October
- Assist the Global Vice President of Brand and Experience Marketing, who leads the event strategy and ownership
- Coordinate with the external event agency and internal stakeholders to ensure smooth planning and execution

Support the logistical preparation of Botify's Customer Advisory Board Summit, taking place in October

Assist the Global Vice President of Brand and Experience Marketing, who leads the event strategy and ownership

Coordinate with the external event agency and internal stakeholders to ensure smooth planning and execution

- Track program execution against defined objectives, timelines, and success metrics
- Support reporting and post-program reviews to capture insights and improvement opportunities
- Ensure operational rigor across tools, processes, and documentation

Track program execution against defined objectives, timelines, and success metrics

Support reporting and post-program reviews to capture insights and improvement opportunities

Ensure operational rigor across tools, processes, and documentation

- 4-5 years of experience in B2B SaaS marketing, with a strong focus on campaign and project management
- Proven experience planning and executing B2B marketing campaigns, including customer-facing programs such as webinars, enablement initiatives, advocacy, or lifecycle campaigns
- Strong project management skills, with the ability to manage multiple initiatives in parallel and coordinate cross-functional contributors
- Excellent communication skills, with the ability to work effectively across Marketing, Sales, Customer Success, and Product teams
- Highly organized, detail-oriented, and execution-focused, with strong follow-through
- Hands-on and adaptable, comfortable operating in a fast-paced environment with clear priorities
- Experience using Salesforce and HubSpot is a must

4-5 years of experience in B2B SaaS marketing, with a strong focus on campaign and project management

Proven experience planning and executing B2B marketing campaigns, including customer-facing programs such as webinars, enablement initiatives, advocacy, or lifecycle campaigns

Strong project management skills, with the ability to manage multiple initiatives in parallel and coordinate cross-functional contributors

Excellent communication skills, with the ability to work effectively across Marketing, Sales, Customer Success, and Product teams

Highly organized, detail-oriented, and execution-focused, with strong follow-through

Hands-on and adaptable, comfortable operating in a fast-paced environment with clear priorities

Experience using Salesforce and HubSpot is a must

- Unlimited Time Off
- 11 company holidays
- 16 weeks of parental leave
- Summer Fridays
- ClassPass Subscription
- Team building events and initiatives
- Flexible work policy
- Commuter benefits
- 401k
- Health and Wellness perks

Unlimited Time Off

11 company holidays

16 weeks of parental leave

Summer Fridays

ClassPass Subscription

Team building events and initiatives

Flexible work policy

Commuter benefits

401k

Health and Wellness perks

We are proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

We're eager to add talent to our growing team, across departments and around the globe. Scout our open roles for your next opportunity.