Head Of Network Performance - Responsable de la Performance Réseau H/F Europcar France

Purpose and missions :

The Head of Network Performance plays a pivotal role in driving performance and profitability within Europcar Mobility Group's (EMG) Operations. The mission is focussed on EMG Corporate Countries and is about driving the profitability of Europcar's footprint (rental stations) by systematically improving its operational performance. The core of the role is analysing relevant key performance indicators, identifying best practices and deriving and documenting related actions in cooperation with the country operations teams for them to execute.

Beyond the countries overall performance, the Head of Network Performance helps the countries to define individual action plans for each rental station within a global and standardized framework. That framework - the EMG Station Network Improvement Program - is developing and aligning footprint (rental stations) performance development plans for each corporate country at station level, ensuring performance deviations are addressed appropriately and continuous performance and profitability improvement is a consequence of proper execution supporting defined targets.

Main objectives :

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Steering Network performance and operating costs improvement (Focus on Cost to Serve)
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Benchmarking Networks performance and supporting countries in the definition of targets
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Identifying and sharing of best practices and successful strategies
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Analysing profitability and defining Performance KPIs and standards by type of station
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Formulating recommendations for country's footprint or a station's operating model
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Supporting the prioritization and validation of OPS Country Capex
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Supporting the adoption of new technologies and digital transformation initiatives

The position requires a strong background in operations, analytics, stakeholder management, and performance improvement in a multicultural, matrix environment.



Major areas of accountability :



Performance Monitoring & Optimization:

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Being responsible for the implementation and execution of the EMG Station Network Improvement Program
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Benchmarking Networks performance and supporting countries in the definition of targets.
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Establishing and maintaining key performance indicators (KPIs) for network performance.
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Steering the Network performance and operating costs improvement (Cost to Serve)
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Overseeing the implementation and utilization of robust network monitoring tools and analytics platforms.
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Driving continuous improvement in network reliability, availability, and speed. Implementing proactive measures to prevent outages and optimize network efficiency.



Strategic Planning & Vision:

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Set the long-term vision and strategy for network performance, and define the Target Operating Models based on building on stations taxonomy
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Developing KPIs and standards for each type of station
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Working closely with countries to develop roadmaps for organization alignment to the Target Operating Models and Standards.
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Forecasting future network needs based on business growth and emerging trends.



Leadership & Management:

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Working closely with Country Operations teams and supporting / mentoring them in respect to their network development
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Fostering a culture of excellence, innovation, and continuous learning within the network performance team
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Supporting countries budgets, resources, and central function relationships related to network performance, tools and services



Cross-Functional Collaboration:

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Collaborating closely with other departments (e.g., IT Operations, Security, Product Development, Sales) to ensure network performance supports business goals
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Communicating network performance status, issues, and plans to senior leadership and stakeholders

Governance & Compliance:

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Ensuring adherence to industry standards, regulatory requirements, and internal policies related to network operations and performance.



Cross-functional Stakeholder Management

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Work closely with all Group functions (IS&T, Operations, Fleet, Finance, Marketing, Sales, Strategy & Transformation, etc.) to ensure consistency and alignment of projects
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Coordinate with Country SLTs and local Operations leaders for deployment and execution
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Provide transparency and governance updates to relevant steering committees



Project & Governance

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Maintain a station repository
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Support the prioritization and validation of OPS Country Capex
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Manage assigned projects end-to-end: scoping, planning, execution, monitoring, and closure
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Hold stakeholders accountable for deliverables and ensure performance tracking
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Provide regular updates on KPIs, timelines, and risks to senior management



Team : No direct or dotted line reports initially, but strong coordination role across functions and countries.

Internal and External Relationships :

Internal:

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Countries SLT, especially Operations
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Country Controlling
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Group Strategy and Transformation Office
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Group Finance / Controlling
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Group Marketing (customer journey, NPS,..)
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Group Sales
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Group Operations & Fleet
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IS&T
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IT security
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IT Ops

External: External suppliers, technology providers or external consultants on request