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IT Lims Support Technician H/F SGS France

Philippines
CDI
Bac +2
Bac +3, Bac +4
Secteur informatique • ESN
Exp. 7 ans min.

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Les missions du poste

Within the Corporate IT organization, you will join the IT Service Management team for LIMS (Laboratory Information Management Systems: Labvantage technology) providing technical support expertise:

- Resolve issues, maintain & improve application stability, and collaborate with cross-functional teams to ensure optimal performance and reliability of business-critical systems.
- Provide 2nd & 3rd level application support for the application.

- Advanced Troubleshooting & Incident Management
- Investigate and resolve escalated issues.
- Perform root cause analysis and implement corrective actions.
- Debug Java code and analyze application logs to identify problems.

- Application Monitoring & Optimization
- Monitor application health using tools such as Grafana
- Configure alerts and dashboards to proactively detect and address anomalies.
- Analyze application performance and recommend improvements.

- Bug Fixing & Code Support
- Collaborate with development teams to implement permanent solutions.
- Bug fixing code and support on the deployments in collaboration with IT Delivery
- Develop functionality enhancements including lab instrument / device connections (CSV mapping)

- Deployment & Release Support
- Assist in application deployments and release validation.
- Conduct post-deployment checks and ensure system stability.
- DevOps following SGS procedures

- Documentation & Knowledge Management
- Maintain detailed documentation of support procedures and known issues.
- Share technical knowledge within support teams to reduce future escalations.

- Cross-Team Collaboration
- Work closely with other teams and business stakeholders.
- Provide timely updates and communication during incidents and outages.

Le profil recherché

Qualifications

- Graduate Level of studies and/or Post-Secondary Education in Computer Science, Engineering or related subject
- Minimum of 1 - 2 years similar working experience
- Required
- Experience in application support & bug fixing
- Experience with Relational Databases (e.g.SQL Server, Oracle PL/SQL)
- Experience in related support tools (e.g. Service Now)
- Experience developing or maintaining instrument interfaces or middleware using Java (knowledge of APIs, web services, XML/JSON).
- Experience in system maintenance, configuration management, and basic scripting for SQL.
- Familiarity with change control, incident management, and documentation standards in regulated environments.
- Ideally
- Knowledge of Labvantage LIMS (Laboratory Information Management System)
- Understanding of laboratory workflows and data management processes.
- Experience with GIT projects' repository
- Knowledge of Java/ Groovy / Jasper patterns
- Good understanding of the Application Lifecycle Management
- Used to work in an international environment

Required Skills

- Business user oriented with strong communication skills and ability to collaborate with IT and laboratory teams
- Organized and structured
- Team worker
- Analytic and problem solving oriented
- Focused on delivering
- Able to work under pressure and respect deadlines.
- Good level of English (verbal and written)

Additional Information

Why SGS?

- Global and very stable company, world leader in the TIC (Testing, Inspection and Certification) industry.
- Flexible schedule and hybrid model.
- SGS university and Campus for continuos learning options.
- Multinational environment where you will work with colleagues from multiple continents.
- Benefits platform.

Join Us: At SGS we believe in innovation, collaboration, and continuous improvement. We offer a supportive and inclusive work environment that encourages professional growth and personal development.