Technical Helpdesk Agent Level 2 - Automotive Diagnostics H/F MSX International

Experience

• Proven experience in automotive aftersales and advanced technical diagnostics within dealer or OEM environments.
• Track record resolving complex, multisystem faults and guiding workshop teams through structured diagnostics.
• Experience collaborating with engineering, quality, and supplier teams on field issues and corrective actions.
• Background in creating technical guidance, training content, or knowledge base articles is a plus.

Knowledge

• Strong practical and theoretical understanding of modern automotive systems and diagnostics workflows.
• Proficiency with OEM diagnostic platforms and procedures (e.g., Diagbox, wiTECH).
• Ability to read and interpret electrical wiring diagrams and technical documentation.
• Deep knowledge in chassis and body systems
• Working knowledge of warranty processes, service quality KPIs, and dealer operations.
• Good command of English; additional languages are an advantage.

Technical Skills

• Advanced diagnostics using Diagbox/wiTECH and related OEM tools; data logging, ECU interrogation, and fault tree analysis.
• Electrical diagnosis: schematic interpretation, multimeter/oscilloscope measurements, signal analysis.
• Software update and configuration procedures, including OTA readiness and rollback concepts.
• Use of technical information systems, service portals, and case management tools.
• Root cause analysis methodologies (e.g., 5Why, Ishikawa) and structured troubleshooting.
• Competent with MS Office/Google Workspace for reporting and technical documentation.

Core Skills

• Customer and cost sensitivity with a focus on firsttimefix and minimizing repeat repairs.
• Excellent communication: ability to synthesize complex technical issues into clear, actionable guidance for workshop personnel.
• Strong organizational skills and coordination across multiple stakeholders and concurrent cases.
• Training and coaching mindset; capable of delivering concise, impactful technical sessions.
• Autonomy and accountability in case ownership, with proactive followup until resolution.
• Analytical thinking, problem solving, and attention to detail under time constraints.
• Teamwork and collaboration in a crossfunctional, international environment.

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement

• Parts, Accessories & Service Performance

• Actionable Insights

• Repair Optimization & Compliance

• Learning Solutions

• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.