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Groupe Adenes recrutement

Operations & Application Support Manager H/F Groupe Adenes

  • Portugal
  • CDI
  • Télétravail partiel
  • Bac +5
  • Banque • Assurance • Finance
  • Exp. 5 ans min.
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Les missions du poste

ADENES, an international post-claims expertise and services group, is hiring an Operations & Application Support Manager (M/F).

ADENES Group is a leader in insurance-related expertise and services. With international presence and a strong focus on innovation, digitalization and optimization of our solutions are central to our development strategy.

As part of the scaling of our platform (On-Premise & Azure Cloud), we are seeking an Operations & Application Support Manager to play a key role in structuring and continuously improving our support and application operations processes.

Reporting directly to the CTO, you will lead and grow the support and operations team, ensuring supervision, availability, and performance of our applications and databases.

Main Responsibilities :

- Implement and manage level 2 and 3 support and operations processes for our .NET / Angular applications using SQL Server, PostgreSQL, and Elasticsearch.
- Collaborate with level 1 support to optimize service efficiency and quality.
- Work with product teams to improve and streamline deployments.
- Oversee and optimize operations of our On-Premise and Azure Cloud platforms.
- Define and implement monitoring and alerting tools to proactively manage incidents.
- Structure and lead the support and operations team:
- Recruitment, supervision, and training of support/operations technicians
- Organize and monitor daily activities
- Define KPIs to ensure service quality and team efficiency
- Ensure effective incident and request tracking, clear communication with technical and business teams, and escalation processes for complex issues.
- Optimize incident and performance management by defining best practices and implementing SLAs.
- Ensure documentation of procedures and keep them updated in both French and English.

Le profil recherché

You have a Master's degree in Computer Science (engineering school or equivalent) with at least 5 years of experience managing and operating complex IT infrastructures. Strong communication skills are essential for managing internal and external relationships. You must be able to work in demanding technical environments and manage multiple projects simultaneously.

You must be fluent in both English and French.

Occasional travel may be required.
Required Skills
- Proven experience in level 2/3 application support, operations, and supervision of hybrid platforms (On-Premise & Azure Cloud).
- Mastery of monitoring, supervision, and alerting tools for Cloud and On-Premise environments.
- Team management experience, including recruitment, structuring, and leadership of support/operations teams.
- Good understanding of .NET / Angular application architectures and databases (SQL Server, PostgreSQL, Elasticsearch).
- Ability to implement and document support, operations, and escalation processes.

What We Value in You
- Ability to bring together teams around cross-functional projects.
- Team spirit with strong interpersonal and collaborative skills.
- Analytical and decision-making abilities.
- Responsiveness and autonomy.
- Positivity, commitment, and a taste for challenges.
- Dynamism, meticulousness, and excellent interpersonal skills.

What You Will Appreciate About Us
- Close management style.
- Support and internal training programs.
- Career development and internal mobility opportunities.
- CSR policy.
- Respect for work-life balance:
- Flexible arrival and departure times
- Remote work (after 4 months, 1 fixed day/week and 4 flexible days/month)

Compensation and Benefits

Gross annual salary, based on profile and experience: €43,000-€53,000 (including 13th and 14th-month payments).

Compétences : SQL Server, .Net, Angular application

Bienvenue chez Groupe Adenes

Notre Groupe est un leader innovant du monde de l'expertise. Groupe multispécialiste doté d'un puissant esprit d'innovation lié à son ADN entrepreneurial, nous regroupons des acteurs majeurs sur le marché français tels qu'ELEX, ELEX IMMEUBLE, ELEX VOL et VERING. Nos filiales en pleine expansion, DYNAREN, BATIFIVE, ELECTROREN, FOCALYSE, IMPERIS, ELEX PREMIUM et ADENES CLAIM MANAGEMENT, nous permettent de proposer une offre de service globale dans la gestion des sinistres. Nous offrons et mettons en place des prestations complètes de services et d'expertises conciliant qualité et efficience à travers notre gamme conçue pour et avec nos clients.

Les avantages

  • Carte Tickets Restaurants
  • Equilibre vie pro - vie perso grâce au télétravail flexible
  • Contrat collectif santé avec prise en charge employeur
  • Frais de transport à 50%
  • Programme d'apprentissage
  • RTT
  • Onboarding et parcours d'intégration personnalisé

Les étapes de recrutement

Les étapes de recrutement peuvent varier selon l'offre à laquelle vous postulez.

  • 1ère prise de contact avec le candidat par le service RH dans le cadre d'un entretien

  • Test de personnalité à passer

  • Second entretien en présentiel avec la RRH et le Manager recruteur

  • Proposition financière si c'est positif

Publiée le 21/01/2026 - Réf : DLYEBZXSZBZEBR817

Operations & Application Support Manager H/F

Groupe Adenes
  • Portugal
  • CDI
Publiée le 21/01/2026 - Réf : DLYEBZXSZBZEBR817

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