Customer Support Engineer - Specialty Fibers - F - M H/F Exail

Become part of a global network of over 40 support engineers at the core of Exail operations. Our team, with diverse technical expertise, works closely with customers-both remotely and on-site-to support every stage of product integration and operation.

This unique position offers hands-on experience with the full range of photonics products within Exail Specialty Fiber division.

Based at our Lannion office, you will play a key role in delivering support, helping customers achieve their objectives through prompt, accurate, and reliable assistance. Whether they need straightforward advice or in-depth technical insights, you'll be their to-go expert.

About the Specialty Fibers Division

Our division specializes in the production of doped silica-based optical fibers (passive, active, polarizing, PM), fiber Bragg Gratings (FBGs), fiber lasers, and optical low-noise & high-power amplifiers.

Our customers-ranging from academia to industry-apply our technologies in fields such as:

- Sensing
- Space
- Harsh environments
- Medical
- Scientific research
- Telecommunication
- Instrustrial applications

You'll join a dynamic team of 100+ professionals based in Lannion, combining expertise in optics, lasers, electronics, systems, and instrumentation.

Your Responsibilities

Product Scope

- Active fibers: doped, PM/non-PM, single-, double-, and triple-clad
- PM fibers: Panda, Tiger, Polarizing & Spun fibers
- Passive fibers: single- and multi-mode, Ge-doped, radiation-hardened & radiation-sensitive fibers
- FBGs: laser mirror pairs, gain-flattening filters, ultra-narrow bandwidth filters
- Fiber lasers
- Optical low-noise & high-power amplifiers

Customer Support

- After-Sales Activities:
- Manage and respond to customer complaints and returns
- Provide support and troubleshooting for product use, including:
- Systems (installation, drivers, remote programs)
- Fiber integration issues at customer sites (bend radius, splicing/cleaving programs, recoating, etc.)

Pre-Sales Activities:

- Write and update user manuals
- Provide additional fiber information (dispersion, MFD, etc.)
- Develop FAQ libraries
- Draft technical documents to support sales: specific tets, qualification reports, technical notes
- Conduct on-site demonstrations and troubleshooting (occasionnally)

Teamwork & Continuous Improvement

- Engage in ongoing internal and self-directed training
- Improve back-office support procedures and tools
- Share knowledge and develop skills within the team