General Services Supervisor - Kigali Shared Service Center m H/F AGL Group

Role Overview:

The General Services Supervisor is responsible for overseeing procurement activities, managing logistics operations, and coordinating onboarding processes for new employees at the Kigali Shared Service Center. This role ensures efficient resource acquisition, timely delivery of services, and smooth integration of new hires into the organization.

Key Responsibilities:

Procurement Management:
- Develop and implement procurement policies and procedures in compliance with
AGL standards.
- Source, negotiate, and manage contracts with vendors and suppliers to ensure
cost-effectiveness and quality.
- Monitor inventory levels and ensure timely replenishment of office supplies and
equipment. · Maintain accurate records of purchases, pricing, and supplier
performance.

Logistics Coordination:
- Oversee transportation and services to ensure timely and efficient operations.
- Manage relationships with logistics providers and ensure compliance with
service-level agreements.
- Coordinate office maintenance, repairs, and facility management activities.
- Ensure proper storage and handling of materials and equipment.

Contract Management:
- Manage closely all contracts with legal department.

Onboarding Coordination:
- Collaborate with HR to facilitate onboarding processes for new employees.
- Ensure workstations, equipment, and necessary resources are prepared before
new hires start.
- Provide orientation support related to office facilities and general services.
- Act as a point of contact for new employees regarding logistical and operational
needs. Process Optimization:
- Identify opportunities to streamline procurement, logistics, and onboarding
workflows.
- Implement best practices and automation tools to improve efficiency and reduce
costs.
- Monitor performance metrics and continuously improve service delivery
standards.
- Develop and maintain SOPs for all general services functions. Stakeholder
Management:
- Serve as the primary liaison between internal departments and external vendors.
- Ensure clear communication and alignment of expectations with all
stakeholders.
- Manage escalations and resolve issues promptly to maintain service quality.
- Build strong relationships with key partners to support organizational objectives.

This list is not exhaustive.