Technical Support Specialist - Saas H/F MotorK

- Meal Vouchers (for each day worked)
- Bi-monthly appointment for collaboration days, with free breakfast in the office
- Internal training paths and support with external education
- Diverse and dynamic environment, with plenty of opportunity to grow and make an impact
- 1:1 English classes up to B2 level

What you can expect from the recruitment process:
- HR interview in English
- Hiring Manager interview in English
- Peer interview/skills assessment in Dutch
- C-level interview

Our ideal Customer Support Specialist will have previous experience supporting a digital product in direct contact with customers.

As well as:

- Native level French and fluency in English
- Experience in using remote support tools (Zendesk..)
- Excellent communication and problem-solving skills
- Multi-tasking abilities and patience when handling tough cases
- Basic knowledge of SQL and JSON structures (XML/CSV formats)
- Knowledge of WordPress, MTK e Google Analytics
- Knowledge of HTML and web standards
- Ability to liaise with multiple stakeholders, internally and externally
- Ability to work on more than one product

Work pattern and location

- Full time, permanent position
- Monday to Friday
- Hybrid working pattern
- Office based in Paris

Founded in 2010, MotorK is an international company focused on sales and marketing for the car industry and has quickly become one of the most important players in the digital automotive arena. Started in Italy, it has rapidly expanded its business in Spain, France, UK and Germany and is now entering other European markets.

With a unique mix of digital knowledge, online marketing expertise and strong technological background, MotorK has developed and consolidated a broad offering of products and services for the automotive industry such as DriveK, DealerK and Internet Motors. The company has now more than 250 people in Europe.

DriveK is the benchmark in Europe for anyone who is looking for the car that is just right for his needs. The site provides vast amounts of data on over 5,000 car models and equipment, in order to compare, configure and select the right car, putting the user in contact with the dealer who can give the most attractive quote.

DealerK is SaaS platform for car dealers: a turnkey solution that guides dealers along the road of digital innovation, a portfolio of products and services designed to deal with all the challenges of a modern dealer. Dealerk is also certified as Google Premium Partner.

Internet Motors is an event dedicated to the discovery of the best practices within online marketing of automobile products. Started as a local event, it has become an international venue appealing to the whole automotive sector: suppliers, dealers, car manufacturers, industry players and publishers.

MotorK has been recognised by multiple organizations as one of the fastest growing tech companies in Europe - including Euronext TechShare, Tech Tour 50, Technology Fast 500 EMEA and the FT 1000.

We are always looking for brilliant people willing to join our team:

- Software developers with strong background in online technologies (PHP, Java, Vue.js..)

- UI and UX experts
- System administrators with competencies on AWS, Kubernetes.. inclined to a strict interaction with developers team
- Digital Marketing experts

What can you expect from us?

- A 3000 square meters office with a nice kitchen, a lounge area and a theater
- Interesting Tech Talks
- Personal and professional growth
- Possibility to contribute to open source projects (Our headquarters currently hosts Milan WordPress Meetup)
- English courses with native speakers
- A funny and international team
- Competitive salary