Internship - Performance & Operations Management Officer H/F CMA CGM

YOUR ROLE

The intern role is to bring support and analysis for optimizing customer care performance at a global level through productivity management, data-driven decision-making, and performance monitoring.

WHAT ARE YOU GOING TO DO ?

- Customer Contact Maintenance: Maintain the customer contact data in the NOVA system, ensuring all records, interactions, and reports are accurate and up to date.
- Data Audits & Integrity: Conduct regular data checks and clean-up tasks to ensure data accuracy, focusing on contact management and queue frames. Report any discrepancies to the Operations Management team.
- Data Consistency: Assist in ensuring consistent and accurate customer care data management across teams by following established guidelines.
- Analytics & Monitoring: Use analytics tools to monitor key data points like customer interactions, service levels, and resolution times, helping to support data-driven decisions.
- Data Quality Improvement: Identify any data discrepancies and work on resolving them to maintain the quality of reporting.
Dashboard Maintenance: Help create and maintain real-time performance dashboards to track customer care metrics, aiding in better decision-making and day-to-day operations

WHO ARE WE LOOKING FOR ?

- You are currently enrolled in a Master's degree programme at a business school in the field of Management/Data Management.
- You are fluent in English, both written and spoken.
- You are proficient in Microsoft Office, particularly Excel and PowerPoint.
- You have knowledge of or an interest in data management and analysis.
- You are an excellent team player with good interpersonal skills. You are able to communicate with all types of people.

Find out more about CMA CGM Group's Sustainable Development approach and net zero carbon emissions by 2050 ambition.
Find out more about CMA CGM exceptional work environment.
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