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Apprentice- Global Customer Excellence Intern-Courbevoie92- January H/F CEVA LOGISTICS

Courbevoie - 92
Alternance
Bac +3, Bac +4
Transport • Logistique
Exp. + 7 ans

Lire dans l'app

Les missions du poste

CEVA Logistics Ground & Rail France, a recognized leader in finished vehicle logistics, is looking for a work-study intern to join our Liner division within the Business Process Excellence unit.
This role offers a unique opportunity to join a dynamic team and actively contribute to the continuous improvement of the global customer experience.

Main Responsibilities:

*
Assist teams in the development and implementation of projects aimed at optimizing customer satisfaction and service quality.
*
Participate in the analysis of operational processes to identify improvement levers and propose relevant recommendations.
*
Collaborate with various departments (operations, quality, customer service) to ensure consistency and effectiveness in customer excellence initiatives.
*
Contribute to the collection, monitoring, and analysis of performance indicators related to customer satisfaction and service quality.
*
Support internal communication regarding improvement projects to foster team engagement and awareness.
*
Assist with the deployment of best practices and established procedures within the Liner division.

Profile Sought:

*
Currently pursuing higher education (Bachelor's to Master's level) in logistics, business, customer relationship management, or a related field.
*
Strong interest in logistics, customer satisfaction, and process improvement.
*
Ability to analyze data and propose pragmatic solutions.
*
Strong interpersonal skills and the ability to work effectively with a variety of stakeholders.
*
Autonomy, rigor, and initiative are essential qualities for success in this role.
*
Proficiency in office tools (Excel, PowerPoint) and strong organizational skills.
*
A first experience or internship in logistics or customer service would be an advantage.
* You have a working proficiency in English.

What We Offer:

*
Immersion in a major international company providing comprehensive insight into finished vehicle logistics.
*
A stimulating work environment where innovation and continuous improvement are key priorities.
*
Personalized support to help you develop your skills and succeed professionally.
*
The opportunity to build a strong professional network within committed and highly skilled teams.
*
Potential career growth opportunities at the end of the work-study program, in a sector undergoing rapid transformation and expansion.

Join CEVA Logistics Ground & Rail France and help redefine customer excellence in logistics. Your commitment and ideas will make a difference in delivering outstanding service to our partners and clients worldwide.

Main Responsibilities:
*
Assist teams in the development and implementation of projects aimed at optimizing customer satisfaction and service quality.
*
Participate in the analysis of operational processes to identify improvement levers and propose relevant recommendations.
*
Collaborate with various departments (operations, quality, customer service) to ensure consistency and effectiveness in customer excellence initiatives.
*
Contribute to the collection, monitoring, and analysis of performance indicators related to customer satisfaction and service quality.
*
Support internal communication regarding improvement projects to foster team engagement and awareness.
*
Assist with the deployment of best practices and established procedures within the Liner division.
Profile Sought:
*
Currently pursuing higher education (Bachelor's to Master's level) in logistics, business, customer relationship management, or a related field.
*
Strong interest in logistics, customer satisfaction, and process improvement.
*
Ability to analyze data and propose pragmatic solutions.
*
Strong interpersonal skills and the ability to work effectively with a variety of stakeholders.
*
Autonomy, rigor, and initiative are essential qualities for success in this role.
*
Proficiency in office tools (Excel, PowerPoint) and strong organizational skills.
*
A first experience or internship in logistics or customer service would be an advantage.
What We Offer:
*
Immersion in a major international company providing comprehensive insight into finished vehicle logistics.
*
A stimulating work environment where innovation and continuous improvement are key priorities.
*
Personalized support to help you develop your skills and succeed professionally.
*
The opportunity to build a strong professional network within committed and highly skilled teams.
*
Potential career growth opportunities at the end of the work-study program, in a sector undergoing rapid transformation and expansion.