Technical Support Engineer - CDD All Genders H/F Dailymotion

About your experience:

- At least 3years in advanced technical support within a SaaS environment.
- Proven experience troubleshooting in a SaaS environment using Agile methodology.
- Experience working with APIs.
- Professional or self-taught experience in HTML / CSS / JavaScript.
- Experience using logs to identify and resolve issues (Datadog, Kibana, etc.).
- Experience using AI in a professional environment is a plus (agent & prompt configuration, automate tasks or improve your skills using AI)
- Ability to continuously learn and improve your technical skills.

About You

- Languages - Fluent in English and French, with excellent written and spoken communication skills.
- Customer-Oriented - Able to reassure, guide, and deliver clear explanations to customers, even on complex technical topics.
- Tech-Savvy - Comfortable understanding technical products and troubleshooting issues in collaboration with internal teams.
- Organized - Skilled at structuring workflows, managing priorities, and ensuring operational efficiency.
- Analytical & Proactive - Strong ability to identify support trends, suggest improvements, and anticipate customer needs.
- Team Player - You work effectively with cross-functional teams (Support, Product, Engineering, Design) to align on solutions.
- Problem-Solver - Ability to remain composed in fast-paced environments, focused on finding practical and efficient resolutions.

Dailymotion is more than a video app, it's a visual conversation in motion, based on a unique algorithm designed to broaden users' horizons. Dailymotion brings nuance to the debates that animate young people and puts listening, discovery, and kindness back at the heart of interactions to help build a better and safer Internet.

Dailymotion is also "Dailymotion Pro", a video hosting and broadcasting solution for professionals in all sectors; and "Dailymotion Advertising", a powerful, proprietary video advertising platform, offering a high-quality, secure environment for brands.

Our team is made up of 400 people in France, New York, and Singapore, all united by the same ambition: to visibly shake up the global video platform ecosystem.

What brings us together?

At Dailymotion, our team of talented individuals from over 40 nationalities embraces four core values every day:

- Opening perspectives -We are building bridges between different sides of the spectrum. We believe in freedom of speech, inclusivity, and a mix of cultures.
- Building a safer world -Empathy is the key to understanding alterity. Caring for each other is our driver to creating a safe community.
- Making bold moves -We are ambitious challengers. We are making against-the-flow choices to make visible changes in the platform's ecosystem
- Creating meaning -We spark joy and curiosity, we feel good about what we do and we want everyone else to feel the same fulfillment