Senior Data Center Technician Connectivity. H/F Digital Realty

We're looking for a skilled and motivated Senior Data Center Technician- Connectivity to join our Madrid team and help us deliver unparalleled service to our global customers.Is this you?Do you love solving complex technical puzzles? Are you the person others turn to for guidance on critical infrastructure? If you're a hands-on problem-solver who thrives on ensuring 100% operational uptime and enjoys mentoring others, this is your opportunity to make a real impact.Your Mission:As a Senior Data Center Technician, you will be the go-to expert on the ground. You'll play a dual role: a trusted technical partner for our customers and a key leader within our operations team. Your work will directly influence customer satisfaction and the flawless performance of our critical infrastructure.What You'll Be Doing:- Be the Customer Hero: Provide expert "remote hands" support, handling everything from server migrations and installations to advanced troubleshooting and emergency maintenance.
- Keep the Pulse: Execute and manage cross-connects, cabling, and network configurations to keep data flowing seamlessly.
- Lead and Mentor: Guide and develop Level I & II Technicians, sharing your knowledge and fostering a collaborative team environment.
- Drive Excellence: Develop and follow critical operational procedures (MOPs, SOPs, EOPs) to ensure the highest standards of safety and efficiency.
- Champion Safety & Compliance: Uphold our strict safety policies and ensure all work complies with company standards and regulations.
What We're Looking For:Must-Have Skills & Experience:- A minimum of 5 years of hands-on experience in a Data Center, Telecommunications, IT, or Network Infrastructure environment.
- Deep expertise in:

- Structured cabling (fibre optic and copper)
- Network configuration and hardware installation
- Advanced troubleshooting and root cause analysis
- Proficiency with standard IT tools and service management software.
- Strong communication skills in English and Spanish, with a proven ability to manage customer requests professionally.
The Right Attitude:- A Customer-First Mindset: You listen, adapt, and strive to exceed expectations.
- A Leader & Team Player: You're collaborative, open to feedback, and enjoy helping others grow.
- Proactive & Hands-On: You take initiative, have an incredible eye for detail, and are always looking for ways to improve.
- Resilient Problem-Solver: You stay calm under pressure and can navigate complex situations effectively.
Why Join Digital Realty?- Be at the Core: Work in a critical role at the heart of the digital economy.
- Grow Your Career: We invest in your development with training and growth opportunities.
- A Culture of Teamwork: We live by our values: being Open, Collaborative, and Inclusive.
- Make an Impact: We Own It, Deliver on our promises, and are Future-Focused.
Ready to Connect Your Career to What's Next?If you're a technical expert ready to take on a challenging and rewarding role, we want to hear from you.Apply now to become a vital part of Digital Realty's Madrid team!