Us Sales Coordinator H/F Soitec

En quoi consiste le job?

As a key member of our US Sales Department, reporting to our USA Regional Sales Manager, you will be instrumental in supporting our US sales team and customers. You'll act as a vital link between our sales efforts in the US and our headquarters in France, ensuring seamless coordination and exceptional service.

What You'll Do:

- Sales Process Facilitation: Support the entire sales cycle, from assisting with customer quotations and order processing to coordinating ship plans and tracking payments.
- Customer Relationship Support: Work closely with Sales Account Managers to maintain strong customer relationships and address their needs efficiently.
- Contract and Inventory Oversight: Assist with customer consignment management, ensuring contract execution and monitoring inventory levels in collaboration with our finance department and French headquarters.
- Small Customer Account Management: Directly manage new small customer requests from our website and support small customer accounts, including Universities & Research Labs, by:
- Understanding their needs and identifying suitable products.
- Preparing offers based on validated price lists.
- Managing orders through to payment.
- Accurately logging all interactions in Salesforce.
- Sales Reporting & Presentation Support: Provide crucial support to the US sales team by generating sales reports, customer shipment history, and assisting in the creation of customer presentations. This includes:
- Updating business opportunities for Account Managers in Salesforce.
- Assisting Account Managers in updating sales forecasts in Salesforce based on orders.
- Contributing to customer meeting preparations by providing essential reporting information (e.g., volumes shipped, revenue history, prices).

Ce poste répondra à votre projet si vous êtes...

- Experience: 5+ years of experience in a sales coordination or similar support role within an international environment.
- System Proficiency: Strong experience with CRM systems, particularly Salesforce. Knowledge of ERP systems (like Oracle) is required (I/O a plus). Good ability to work in excel or google sheets.
- Communication: Excellent verbal and written communication skills, with the ability to interact effectively with diverse teams and customers.
- Customer Focus: Highly customer service-oriented with a proven ability to build and maintain strong customer relationships.
- Organizational Skills: Organized, autonomous, and capable of prioritizing and multi-tasking in a dynamic, fast-paced environment.
- Attention to Detail: Meticulous and detail-oriented.
- Global Collaboration: Ability to collaborate effectively with headquarters and manufacturing facilities in France, which may require early morning availability.
- Industry Background: Previous experience in the semiconductor industry is highly preferred.
- Location: This is a fully remote position, open to candidates based anywhere in the US.