Customer Support Engineer H/F Approach People Recruitment

You want a technical role with real impact on service quality, inside a fast-growing SaaS environment?
We are looking for a Support Engineer to join a customer-centric team working on complex environments and high-availability services.

Your Missions

• Be the main technical point of contact for clients
• Handle complex incidents and escalate when needed
• Coordinate with internal squad (software, infra, delivery)
• Document solutions and enrich the knowledge base
• Monitor alerts (Kibana, etc.) and take preventive/corrective actions
• Contribute to continuous improvement of processes and service quality

• Master's degree in IT / Networks (Bac +5 or equivalent)
• 2+ years in technical support/delivery (SaaS or FinTech ideal)
• Solid hands-on on tools like Jira, Kibana...
• French & English fluency
• Rigour, autonomy, prioritisation, service mindset

• Scale-up environment, strong autonomy
• Direct visibility on clients and real business impact
• Technical depth + communication + problem solving combined